Position Overview:

As a Customer Care Executive specializing in credit cards within the banking sector, you will be responsible for delivering outstanding customer service and support specifically tailored to credit cardholders. Your role will involve addressing inquiries, resolving issues, and providing guidance related to credit card products and services, while ensuring compliance with regulatory standards and maintaining a positive customer experience.

Key Responsibilities:

Serve as the primary point of contact for credit cardholders, responding promptly and professionally to inquiries, complaints, and requests via telephone, email, and other communication channels.

Provide comprehensive information and assistance regarding credit card features, benefits, terms, and conditions, helping customers understand their rights and responsibilities.

Process credit card applications, including new card issuance, card replacements, credit limit adjustments, and supplementary card requests, in accordance with established procedures and security protocols.

Assist customers in understanding and managing their credit card accounts, including balance inquiries, transaction disputes, billing inquiries, and payment arrangements.

Educate customers on fraud prevention measures, security best practices, and steps to safeguard their credit card information against unauthorized use or identity theft.

Resolve billing discrepancies, unauthorized charges, and other account-related issues promptly and accurately, ensuring compliance with dispute resolution procedures and regulatory requirements.

Coordinate with internal departments, such as fraud prevention, risk management, and collections, to address complex customer concerns and ensure timely resolution of escalated issues.

Proactively identify opportunities to enhance the customer experience and promote credit card usage through targeted cross-selling and upselling initiatives, in alignment with sales and revenue objectives.

Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system, ensuring confidentiality and data integrity.

Stay informed about changes in credit card regulations, industry trends, and emerging technologies, participating in ongoing training and development activities to enhance product knowledge and service delivery.

Qualification :10th to Degree.

Interested Candidates can call and whatsapp on 7396423749