About the Company : SpeEdLabs, founded by IIT/IIM alumni, is an adaptive practice platform that provides learners with artificial intelligence enabled personalised practice-based learning. Students of CBSE and ICSE boards from class 7th onwards can take advantage of the platform. The platform also helps students prepare for IIT JEE and NEET entrance exams.

www.speedlabs.in

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Job Position : Customer Service Executive

Job brief

We are looking for a customer-oriented service representative.

Responsibilities

1. Customer Service Responsibilities:

2. Manage large amounts of incoming phone calls

3. Identify and assess customers’ needs to achieve satisfaction

4. Build sustainable relationships and trust with customer accounts through open and interactive communication

5. Provide accurate, valid and complete information by using the right methods/tools

6. Meet personal/customer service team sales targets and call handling quotas

7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

8. Keep records of customer interactions, process customer accounts and file documents

9. Follow communication procedures, guidelines and policies

10. Take the extra mile to engage customers

Requirements

1. Proven customer support experience or experience as a Client Service Representative (Not required for freshers)

2. Track record of over-achieving quota (Not required for freshers)

3. Strong phone contact handling skills and active listening

4. Familiarity with CRM systems and practices

5. Customer orientation and ability to adapt/respond to different types of characters

6. Excellent communication and presentation skills

7. Ability to multi-task, prioritize, and manage time effectively