Responsibilities:

• Customer Query Management: Promptly manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles) to ensure user satisfaction. 
• Product Expertise: Build a deep understanding of our product to provide accurate and effective solutions to user pain points. 
• Cross-Functional Collaboration: Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement. 
• Response Time: Ensure quick response times to customer inquiries, maintaining a stellar customer experience. 
• User Journey Review: Proactively review the user journey to identify and address areas for improvement. 
• Consultative Support: Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience. 
• Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes and make your job easier.