Company Overview

Sardar Patel Academy & Research Centre, established in 2003, is a renowned education provider located in Delhi. With a mission to offer quality education at an affordable cost, the academy specializes in IT courses, teaching jobs, and university courses. Dedicated to delivering excellence, SPARC is committed to ensuring a rich learning experience with superior classroom environments, lectures, study materials, and resources, thereby positioning itself as a leading destination for learners.

Job Overview

We are seeking a motivated and enthusiastic Junior Telecaller to join our team at Sardar Patel Academy & Research Centre in Delhi. This full-time position involves engaging with prospective students and providing detailed information about our courses and services. The ideal candidate will possess excellent communication and sales skills to effectively communicate the benefits of our programs and assist in the enrollment process.

Qualifications and Skills

• Excellent communication skills (Mandatory skill): Ability to convey information clearly and efficiently to prospective students.
• Problem-solving skills (Mandatory skill): Capable of identifying issues and providing logical solutions.
• Sales skills (Mandatory skill): Ability to persuade and convince potential students to enroll in our courses.
• Active listening: Attentively listening to students' requirements to provide appropriate solutions.
• Persuasion: Strong skills in persuading prospective students to consider our educational offerings.
• Customer service: Providing excellent support and assistance to ensure a positive experience.
• Phone etiquette: Professional and courteous phone manners to maintain a positive impression.
• Time management: Efficient in managing time to ensure productivity and meet targets.

Roles and Responsibilities

• Conduct outbound calls to potential students and provide detailed information about educational programs.
• Engage and interact with prospective students to understand their educational needs and requirements.
• Convince potential students to enroll in courses offered by the academy.
• Maintain a database of prospective students and ensure timely follow-ups.
• Work collaboratively with the admissions team to ensure a smooth enrollment process.
• Stay updated with the latest course offerings and changes in the curriculum.
• Achieve daily and monthly targets in terms of call quality and enrollment conversions.
• Provide feedback and insights on how to improve telecalling scripts and processes.