company logo

Branch Service Coordinator

Nagpur
Full-Time
Junior: 1 to 3 years
15K - 25K (Per Month)
Posted on Jun 26 2023

About the Job

Skills

Customer Satisfaction
Communication Training
Communication
Customer Service
Staff Training
Technical Support
Management

The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers. 

 

Responsibilities

  • Lead and motivate a trained staff to provide quality service to all customers in a timely manner
  • Serve as the key liaison to sales and management to ensure consistent customer satisfaction
  • Provide status and service reports to recommend next steps to management
  • Maintaining multiple report such as NPS, TAT, SNS, etc.,


Qualifications

  • Associate's degree or equivalent experience
  • 3+ years' of experience either in technical support or management
  • Excellent written and verbal communication skills


Thanks & Regards,

Avnish Mishra,

HR & Admin Facilities Division

Regional HR Executive– Mumbai Branch

Phone: +91 7738271039

About the company

Sony’s purpose is simple. We aim to fill the world with emotion, through the power of creativity and technology. We want to be responsible for getting hearts racing, stirring ambition, and putting a smile on the faces of our customers. That challenge, combined with our spirit of innovation, motivates us to create groundbreaking technology, entertainment, and services for people worldwide. Ou ...Show More

Industry

Consumer Electronics

Company Size

10,000 + Employees

Headquarter

Japan

Other open jobs from Sony