Company Overview

SONI AND SONI is a specialized Intellectual Property firm based in Ahmedabad, providing comprehensive IP solutions at competitive rates. Committed to robust IP protection, the firm boasts a team of domain experts offering services that include legal consultancy, litigation handling, international registrations, and more. With a strong network of associates, the firm ensures the safeguarding of intellectual properties globally, embodying dedication and professionalism. Serving diverse clientele, SONI AND SONI stands as a paragon of excellence in the Legal Services industry.

Job Overview

We are seeking a dedicated Tele Caller to join our team at Soni And Soni, located in Ahmedabad. This is a full-time, mid-level position ideal for candidates with a maximum of six years of experience. The role requires effective communication over the phone with clients to support our range of services. As part of our team, you will play a crucial role in assisting clients with IP protection and delivering exceptional customer service.

Qualifications and Skills

• Excellent communication skills to professionally engage with clients over the phone and convey information effectively (Mandatory skill).
• Active listening abilities to thoroughly understand client needs and provide accurate responses (Mandatory skill).
• Time management skills to efficiently handle multiple tasks and prioritize inquiries within stipulated timelines (Mandatory skill).
• Persuasion skills to convincingly communicate the benefits of our services and successfully convert inquiries into clients.
• Customer service skills to ensure client satisfaction and build strong, lasting relationships through trust and reliability.
• Problem-solving abilities to identify client issues and offer solutions that meet their intellectual property needs effectively.
• Patience in professionally handling challenging situations and maintaining composure during client interactions.
• Resilience to overcome barriers in communication and persistently achieve client engagement goals despite challenges.

Roles and Responsibilities

• Initiate and manage outbound calls to prospective clients, providing information on our IP services and benefits.
• Respond to inbound queries, addressing client needs and redirecting calls to appropriate departments when necessary.
• Maintain accurate records of client interactions, ensuring all contact details and communications are documented correctly.
• Collaborate with internal teams to ensure client queries are resolved in a timely and coordinated manner.
• Gather client feedback and insights to help refine service offerings and improve customer satisfaction.
• Adhere to compliance regulations and company policies during all client interactions to uphold professional standards.
• Participate in training sessions to continuously improve knowledge of IP services and enhance calling techniques.
• Contribute to the achievement of team and company goals through effective communication and client management strategies.