Company Overview

SONI AND SONI is a specialized Intellectual Property (IP) Firm offering comprehensive IP solutions. Our mission is to provide robust protection for our clients' intellectual properties within committed timeframes and at cost-effective prices. Supported by a team of experts, we add value to clients' IP through strategic protection and a range of services including opinion drafting, legal consultancy, agreements, litigation, and IP rights maintenance both in India and abroad. We are headquartered in Ahmedabad, Gujarat, and belong to the Legal Services industry.

Job Overview

We are seeking a motivated Client Success Associate to join our team in Ahmedabad. This is a full-time position ideal for freshers keen to build a career in customer relationship management and client success. As a Client Success Associate, you will be central to ensuring our clients are satisfied and that their IP needs are met effectively.

Qualifications and Skills

• Customer Relationship Management (Mandatory skill)
• Communication Skills (Mandatory skill)
• Problem-Solving: Ability to quickly find solutions to clients' needs and concerns.
• Account Management: Experience in managing accounts can be an added advantage.
• Client Onboarding: Skills in effectively onboarding new clients.
• Product Knowledge: In-depth understanding of the firm's IP services.
• Data Analysis: Ability to analyze client data to improve services.
• Cross-Selling: Identify and act on opportunities to cross-sell various IP services to clients.

Roles and Responsibilities

• Develop and maintain strong relationships with clients to ensure long-term satisfaction.
• Assist clients in understanding and navigating our range of IP services.
• Handle and resolve client issues and complaints promptly and effectively.
• Coordinate with internal teams to meet client needs and improve service delivery.
• Provide ongoing support during the entire client lifecycle, from onboarding to renewal.
• Track client interactions and update CRM tools to ensure accurate records.
• Identify opportunities to cross-sell additional IP services to current clients.
• Regularly report on client success metrics and suggest improvements to existing processes.