• Job Location : Pune
• Qualification : Customer support- Full time Graduates
• Shifts : Rotational Shifts
• Experience : 1+ years

candidates must have 1 + years of Experience in International Voice Process.

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Productivity applications like Microsoft office tools.
• Open to work in 24*7 and work from office environment.
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customer’s time
• Good time management, ensuring all contacts with customers add value.

Job Types: Full-time, Permanent

Pay: ₹375,000.00 - ₹400,000.00 per year

Schedule:

• Rotational shift

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)