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Guest Service Associate

Indore
Full-Time
Fresher: Less than 1 year
10K - 14K (Per Month)
Posted on Nov 17 2023

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About the Job

Skills

gsa
guest service associate
Floor Cleaning
Room Attendant
Guest Area Cleaning
Hospitality Industry

Company Overview


Solaris Hotel Indore is a luxurious 4-star hotel located in Indore, Madhya Pradesh, India. Situated in 3 lush green acres near Regional Park, the hotel offers a wide range of amenities including a dining area, rooftop restaurant, clubhouse, swimming pool, grand hall, wedding hall, cafe, outdoor space, and kids play zone. With 54 plush rooms, Solaris Hotel provides a unique and aristocratic experience to its guests. The hotel is known for its exquisite food and professional event management services. With a focus on customer satisfaction and exceptional service, Solaris Hotel Indore strives to create a memorable experience for all guests.


Job Overview


The Guest Service Associate at Solaris Hotel Indore is responsible for providing exceptional customer service to all guests. This role involves assisting guests with their inquiries, resolving any issues or complaints, and ensuring their overall satisfaction. The Guest Service Associate should have excellent communication and interpersonal skills, as well as a friendly and professional demeanor. This is a full-time position located in Indore, Madhya Pradesh, India, and is ideal for candidates with less than 1 year of experience.


Qualifications and Skills


  • Excellent communication and interpersonal skills
  • Friendly and professional demeanor
  • Ability to handle guest inquiries and complaints with patience and empathy
  • Strong problem-solving skills
  • Attention to detail and accuracy
  • Ability to multitask and prioritize tasks
  • Proficient in using computer systems and hotel software
  • Knowledge of local attractions and services
  • Ability to work in a fast-paced environment
  • Flexibility to work shifts, including weekends and holidays


Roles and Responsibilities


  • Greet and welcome guests in a friendly and professional manner
  • Assist guests with their inquiries, requests, and complaints
  • Provide information about hotel amenities, services, and local attractions
  • Handle guest check-ins and check-outs efficiently
  • Ensure proper billing and payment procedures
  • Resolve guest issues and escalate to management when necessary
  • Maintain a clean and organized front desk area
  • Coordinate with other hotel staff to ensure smooth operations
  • Handle phone calls and take messages
  • Assist in administrative tasks such as data entry and file management





About the company

ABOUT US Solaris Hotel in Indore. Combine the opulence and luxury of 4 star Hotels, Solaris, Indore with the natural beauty around is the ultimate destination to soak yourself in peace and celebrate at ease. The hotel is set in 3 lush green acres near Regional Park, which has a world class dining, upcoming rooftop restaurant, a clubhouse, swimming pool, grand hall, wedding hall, cafe, outdoor ...Show More

Industry

Hospitality

Company Size

51-200 Employees

Headquarter

Hotel Solaris, Near, Jay...

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