Company Overview

Solaris Hotel Indore is a luxurious 4-star hotel located in Indore, Madhya Pradesh. Situated in 3 lush green acres near Regional Park, our hotel offers world-class dining, a rooftop restaurant, a clubhouse, a swimming pool, a grand hall, a wedding hall, a cafe, outdoor space, and a kids play zone. With 54 plush rooms, we provide our guests with a truly aristocratic stay experience.

Job Overview

We are looking for a Guest Relations Executive to join our team at Solaris Hotel Indore. As a Guest Relations Executive, you will be responsible for ensuring our guests have a memorable and delightful experience during their stay. This is a full-time position based in Indore, Madhya Pradesh, India, and requires 1 to 3 years of experience in a similar role.

Qualifications and Skills

• 1 to 3 years of experience in a similar guest relations or front desk role
• Excellent interpersonal and communication skills
• Strong customer service orientation
• Ability to handle difficult situations with patience and professionalism
• Proficient in using hotel management software and standard office software
• Good organizational and multitasking skills
• Fluency in English and Hindi, both written and spoken
• Strong attention to detail and problem-solving abilities
• Ability to work in a team and independently
• Flexibility to work in shifts, including weekends and public holidays

Roles and Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor
• Handle guest check-ins and check-outs efficiently, ensuring a smooth process
• Provide information to guests about hotel facilities, services, and local attractions
• Listen to and resolve guest complaints and concerns in a professional and timely manner
• Coordinate with other hotel departments to fulfill guest requests and ensure guest satisfaction
• Maintain a high level of knowledge regarding hotel services, promotions, and events
• Assist in organizing and coordinating special events or functions
• Respond to guest inquiries via phone, email, or in-person
• Handle cash and credit card transactions accurately and responsibly
• Ensure the cleanliness and tidiness of the reception area