Job Title: Dispatch Executive/Supervisor

Location: Sonipat, Haryana

Experience Required: Minimum 3-4 years in B2C dispatch and warehouse operations

Job Summary:

We are looking for a proactive and detail-oriented Dispatch Executive/Supervisor with a solid background in B2C business operations, particularly in warehouse management and dispatch functions. The ideal candidate should have in-depth knowledge of dispatch procedures, inventory management (inward and outward), and be proficient in using Excel (PivotTables, VLOOKUP, etc.) as well as any inventory or dispatch software. Experience in supervising or managing dispatch operations in a warehouse setting is a must.

Key Responsibilities:

             1.          Dispatch & Delivery Management:

             •           Oversee the timely and accurate dispatch of goods to B2C customers, ensuring adherence to company standards and customer expectations.

             •           Monitor and coordinate with delivery partners and maintain records of dispatch schedules and timelines.

             •           Resolve any delays or issues in the dispatch process to maintain smooth operations.

             2.          Inventory Management:

             •           Manage inward and outward inventory processes, ensuring proper documentation and system updates.

             •           Conduct regular stock checks, maintain accurate inventory records, and monitor stock levels.

             •           Work closely with warehouse teams to ensure proper handling and storage of goods.

             3.          Warehouse Operations Supervision:

             •           Supervise warehouse staff and dispatch assistants, ensuring compliance with SOPs and safety protocols.

             •           Optimize warehouse layout and resources to maximize efficiency in B2C dispatch operations.

             •           Ensure that warehouse operations adhere to quality standards and company policies.

             4.          Data Management & Reporting:

             •           Use Excel tools such as PivotTables to generate and analyze reports on dispatch performance, inventory levels, and other key metrics.

             •           Maintain accurate and organized records of dispatches, returns, and inventory movements.

             •           Track and report on key performance indicators (KPIs) related to dispatch and warehouse activities.

             5.          Coordination & Communication:

             •           Coordinate with cross-functional teams such as customer service, sales, and procurement to ensure seamless operations.

             •           Liaise with suppliers and transport providers to manage delivery schedules and costs.

             •           Respond promptly to customer queries and complaints related to dispatch.

             6.          System Management:

             •           Utilize and manage dispatch or inventory software to log and track inventory movements.

             •           Ensure data accuracy in all digital records and assist with software updates or troubleshooting as needed.

             •           Train new team members on software usage, safety standards, and dispatch protocols.

Qualifications and Skills:

             •           Education: Bachelor’s degree in Business, Logistics, or a related field is preferred.

             •           Experience: Minimum 3-4 years of experience in B2C warehouse and dispatch operations, preferably in a supervisory role.

             •           Technical Skills: Advanced Excel skills (PivotTables, VLOOKUP, etc.), familiarity with warehouse or dispatch software.

             •           Industry Knowledge: Strong understanding of B2C operations