JOB DESCRIPTION for DISPATCH EXECUTIVE

Job Summary:

Dispatch Executive responsible for optimizing logistics operations, ensuring timely shipment dispatch, cost-effective route planning, and overseeing end-to-end outbound processes. Manage a team, coordinate shop floor operations, and resolve vendor-related issues. Prioritize efficiency, accuracy, and strong communication skills. Join us for a dynamic role in a fast-paced environment.

Key Responsibilities:

● Efficiently manage both inward and outward logistics operations.

● Recognize the critical role of logistics in organizational cost savings.

● Align logistics with FC/Warehouse operations based on FC orders and order fulfillment.

● Plan economical routes for various types of vehicles.

● Dispatch all shipments within specified Merchant Turnaround Time (TAT).

● Implement effective route planning for smooth order deliveries.

● Minimize logistic costs for orders and ensure cost-effective deliveries.

● Oversee the entire outbound operation, managing Primary Day Dispatch (PDD) and 1 Day PDD.

● Develop and maintain a Trip Manager system for dispatch management.

● Handle the financial transactions of Cash on Delivery (COD) orders.

● Manage returns and Reverse Logistics (RTO) processes.

● Conduct manpower planning and ensure optimal utilization of a team consisting of 30-40 casual employees and 4 supervisors.

● Supervise various shop floor operations.

● Coordinate with relevant departments for new model activities and raw material procurement.

● Manage shipping, handling, and storage of components to ensure high-quality items are received and issued to the appropriate department.

● Monitor Inbound & Outbound logistics activities.

● Resolve vendor-related issues, customer claims, and incoming quality problems with the support of the PQ department.

● Perform daily reviews of shop floor management.

● Generate Purchase Orders (PO) for the Export/Import of heavy machinery parts.

● Manage all types of delivery vehicles and handle associated paperwork.

● Coordinate with the production team for the transition of Finished Goods (FG) into raw materials.

● Submit daily dispatch reports, order status, and RTO reports.

Requirements:

● High school diploma or equivalent (Bachelor's degree preferred).

● Prior experience in e-commerce order processing, customer service, or a related field.

● Proficiency in using order management software and e-commerce platforms.

● Should know the Amazon, Myntra, & Flipkart Dashboards

● Strong attention to detail and accuracy.

● Ability to multitask and manage time effectively.

● Problem-solving and decision-making abilities.

● Basic understanding of inventory management processes.

● Familiarity with shipping and logistics procedures.

● Proficiency in Microsoft Office suite (Excel, Word, Outlook).

● Knowledge of unicommerce, nimbus, picker, ship rocket, D2C Brands working on own website, online business is a plus point.