Company Overview

Buildout Retail Pvt Ltd is a prominent name in the sneaker care industry, dedicated to delivering innovative and high-quality products to fashion-conscious individuals. Our mission is to empower sneaker enthusiasts with solutions that keep their footwear pristine and stylish. With a commitment to excellence and creativity, we operate from our North Delhi headquarters in the E-Commerce sector. Learn more at sneakare.com.

Job Overview

We are currently seeking a Customer Support Intern to join our team in North Delhi. This internship is an excellent opportunity for freshers to gain valuable experience in a customer-facing role within the E-Commerce industry. As a full-time intern, you will be instrumental in ensuring our customers have a positive experience with our products and services. Candidates should have 0 to 1 year of work experience.

Qualifications and Skills

• Exceptional communication skills to effectively interact with customers and address their needs (Mandatory skill).
• Strong problem-solving abilities to identify and resolve customer issues efficiently and effectively (Mandatory skill).
• Effective time management skills to prioritize tasks and manage workload in a fast-paced environment (Mandatory skill).
• Empathy to approach customer interactions with understanding and patience, ensuring customer satisfaction.
• Keen attention to detail to accurately process customer requests and maintain high-quality service standards.
• Exemplary patience to handle diverse customer situations and provide outstanding support consistently.
• Proficiency in technical troubleshooting to assist customers with product-related queries and solutions.
• Ability to multitask and manage multiple communication channels efficiently without compromising quality.

Roles and Responsibilities

• Assist customers with product inquiries and support requests via email, phone, and chat channels.
• Provide timely and accurate information to customers regarding product features, availability, and warranty terms.
• Escalate unresolved issues to senior support or technical teams, ensuring the customer's needs are met promptly.
• Document customer interactions and feedback in the company's CRM system for future reference and analysis.
• Work collaboratively with the sales and marketing teams to enhance the overall customer experience.
• Continuously update product knowledge to deliver expert guidance and support to customers.
• Contribute to the improvement of the support process by providing feedback on common customer issues.
• Maintain a high level of professionalism and empathy in all interactions, fostering customer loyalty and trust.