Key Responsibilities:

● Addressing the incoming queries of customers through calls, chats, emails and social media platforms.

● Resolving complaints through interactive communication to ensure customer satisfaction.

● Connecting with customers on calls as and when required.

● Identifying and assessing customer's needs and promoting the products through upselling and cross-selling.

● Helping with personalization and customization as per customer requirements.

● Understanding why customers abandoned their carts and trying to assist them in making the conversions.

● Staying up-to-date with product knowledge and providing accurate and complete information to the customers.

● Maintaining accurate and detailed records of customer interactions, orders, and feedback in our CRM system.

● Building sustainable relationships and trust with customers and ensuring customer retention.