Company Overview

SM Square Credit Services Private Limited is a prominent player in the Financial Services industry. With its headquarters in Hyderabad, the company focuses on strategic hiring and workforce planning to align employee potential with organizational goals. Operating with a workforce of 501-1000 employees, SM Square Credit Services specializes in recruiting talent across Andhra Pradesh and Karnataka to drive company growth and build a robust team. For more information, visit www.smsquare.co.in.

Job Overview

The position of Collection Manager at SM Square Credit Services is a full-time junior-level role requiring 1 to 3 years of relevant work experience. The job is based in Vijayawada, Guntur, Cuddapah, Anantapur, and Ellore. As a Collection Manager, you will play a crucial role in managing the collection processes and ensuring efficient handling of outstanding accounts while maintaining excellent customer service.

Qualifications and Skills

• Strong leadership skills to effectively manage and motivate a team of collection agents, ensuring optimal performance and goal achievement.
• Excellent communication skills for clear interaction with customers and team members, fostering understanding and building strong working relationships.
• Proficient problem-solving skills to identify issues, assess risks, and develop feasible solutions for collection challenges.
• Ability to make informed decisions quickly and confidently in high-pressure situations, balancing company policies with customer satisfaction.
• Effective time management capabilities to prioritize tasks and manage workload efficiently, ensuring deadlines are consistently met.
• Strong negotiation skills to effectively communicate with clients and negotiate payment arrangements that benefit both the customer and the company.
• Analytical skills to assess customer accounts, identify patterns or trends, and develop strategies for successful collections.
• Excellent customer service skills to ensure a positive experience for clients while managing sensitive financial issues and maintaining professional conduct.

Roles and Responsibilities

• Oversee the collection team to ensure strategies are executed efficiently to achieve monthly and annual collection targets.
• Develop and implement collection policies and procedures to optimize collection activities and improve recovery rates.
• Monitor team performance and provide necessary coaching to improve collection practices and enhance agent capabilities.
• Ensure adherence to compliance requirements, legal regulations, and company policies during collection activities.
• Analyze collection trends and prepare reports for management to review and assess collection results and performance.
• Collaborate with other departments to resolve customer issues, providing timely feedback to enhance client satisfaction.
• Utilize data and analytics to identify opportunities for process improvements and recommend technology upgrades for collection systems.
• Build and maintain relationships with clients to facilitate effective communication and successful resolution of outstanding balances.