Ahmedabad
Full-Time
Mid-Level: 1 to 3 years
18K - 25K (Per Month)
Posted on Dec 21 2024

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About the Job

Skills

Payment Followup
Fluency in English
Excellent communication skills
Active listening
Persuasion
Customer service
Problem-solving
Time management

Company OverviewWe, at Smartway Wellness Private Limited, are dedicated to making impactful contributions in the healthcare industry. Operating with a mission to enhance individual health through innovative solutions, we aim to transform healthcare product accessibility globally. With a workforce of 501-1000 employees headquartered in Ahmedabad, we continue our journey of offering affordable, accessible health-oriented products and services. For more details, visit us at here.


Job OverviewWe are looking for a dedicated and customer-oriented Telecaller to join our team in Ahmedabad. This is a mid-level, full-time position ideal for individuals with a passion for customer service in the healthcare sector. The selected candidate will handle communication to ensure customer satisfaction and retention, alongside following up on payment collections.


  • Qualifications and SkillsPayment Follow-up (Mandatory skill) is crucial for efficiently managing and tracking customer payments.
  • Fluency in English (Mandatory skill) is essential to ensure clear and effective communication with diverse clientele.
  • Possess excellent communication skills to articulate inquiries and solutions accurately and persuasively.
  • Exhibit active listening to properly understand and address customer concerns or questions.
  • Utilize persuasion techniques to effectively promote healthcare products and assist in closing sales.
  • Deliver outstanding customer service to enhance the customer experience and build lasting relationships.
  • Demonstrate strong problem-solving skills to quickly and effectively resolve customer issues.
  • Capable of managing time efficiently to handle multiple customer interactions and administrative tasks.


  • Roles and ResponsibilitiesEngage with potential and existing customers via calls to discuss our healthcare products and services.
  • Initiate payment follow-up calls to ensure timely collections while maintaining customer relations.
  • Handle customer inquiries professionally, providing accurate information about company offerings.
  • Maintain detailed records of customer interactions for future reference and improvement of processes.
  • Contribute to team targets by achieving personal sales and service goals set by management.
  • Identify customer needs and recommend suitable healthcare products to enhance sales opportunities.
  • Participate in team meetings to improve communication strategies and share customer feedback.
  • Collaborate with the team to create and implement innovative ways of enhancing customer satisfaction.

About the company

We, at Smartway Wellness, are a team of progressive individuals focused on marking our footsteps in the healthcare industry. With our strong governing motive towards replenishing each individual’s health while nurturing their well-being, we are marching strong and upright with our continuous regulated innovations to transform the availability of healthcare products to all far and wide. Offering ...Show More

Industry

Pharmaceuticals

Company Size

501-1000 Employees

Headquarter

Ahmedabad

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Smartway Wellness Private Limited is a forward-thinking company in the healthcare industry. Our mission is to enhance individual health and well-being through innovative solutions, making healthcare products accessible and affordable. Based in Ahmedabad, with a strong team of 501-1000 employees, we are dedicated to improving the availability of healthcare products and information. Our commitment is to ensure a seamless experience for our clients by offe

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