Company OverviewWe, at Smartway Wellness Private Limited, are dedicated to making impactful contributions in the healthcare industry. Operating with a mission to enhance individual health through innovative solutions, we aim to transform healthcare product accessibility globally. With a workforce of 501-1000 employees headquartered in Ahmedabad, we continue our journey of offering affordable, accessible health-oriented products and services. For more details, visit us at here.

Job OverviewWe are looking for a dedicated and customer-oriented Telecaller to join our team in Ahmedabad. This is a mid-level, full-time position ideal for individuals with a passion for customer service in the healthcare sector. The selected candidate will handle communication to ensure customer satisfaction and retention, alongside following up on payment collections.

• Qualifications and SkillsPayment Follow-up (Mandatory skill) is crucial for efficiently managing and tracking customer payments.
• Fluency in English (Mandatory skill) is essential to ensure clear and effective communication with diverse clientele.
• Possess excellent communication skills to articulate inquiries and solutions accurately and persuasively.
• Exhibit active listening to properly understand and address customer concerns or questions.
• Utilize persuasion techniques to effectively promote healthcare products and assist in closing sales.
• Deliver outstanding customer service to enhance the customer experience and build lasting relationships.
• Demonstrate strong problem-solving skills to quickly and effectively resolve customer issues.
• Capable of managing time efficiently to handle multiple customer interactions and administrative tasks.

• Roles and ResponsibilitiesEngage with potential and existing customers via calls to discuss our healthcare products and services.
• Initiate payment follow-up calls to ensure timely collections while maintaining customer relations.
• Handle customer inquiries professionally, providing accurate information about company offerings.
• Maintain detailed records of customer interactions for future reference and improvement of processes.
• Contribute to team targets by achieving personal sales and service goals set by management.
• Identify customer needs and recommend suitable healthcare products to enhance sales opportunities.
• Participate in team meetings to improve communication strategies and share customer feedback.
• Collaborate with the team to create and implement innovative ways of enhancing customer satisfaction.