Primary Skill –

• Relevant experience in POS IBM/ TOSHIBA 4690 OS & NCR R10 (Retail POS Systems)

• Good Knowledge in POS hardware devices and troubleshooting POS controllers/registers and other POS hardware.

• Good Knowledge in Linux, Unix, Windows Servers & Network troubleshooting skills

Other Skills

• Multiple team Coordination required to resolve all complex application and system issues in Store production environment.

• Maintain good professional relationships with customers, counterparts of engineering and support departments.

• Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.

• Develop, sustain and evaluate delegated business processes and related applications.

• Supervise all alerts related to application and system procedures and provide services proactively.

• Perform root cause assessment and debug all issues on server domain, and to check the availability of applications.

• Plan, Execute, Create Playbooks, implement applications and configuration change procedures to ensure optimal quality assurance for all store applications.

Good To have Skills –

• POS LAB experience and troubleshooting skills with store hardware.

• ITIL Certifications, Incident Management skills, Knowledge in JIRA, ServiceNow

• Good Knowledge in Office 365 for reporting and doing presentation.

• Communication Skills, Critical Thinking Skills, Problem-Solving Skills, Flexibility, Teamwork.