ReetggJD : Technical support person for L1/L2 support

We are looking for experienced technical support Engineer with following technical skills

Location : Mumbai

Job description

Qualification: Engineering Graduate.

Total Exp. : 2-5

Technical Skill: Unix Shell scripting, Should know SQL queries (any RDBMS database like oracle, sql), 

knowledge of Apache httpd server & Tomcat deployment process

Basic knowledge of Java would be preferred 

Experience :

Experience in Monitoring tool and incident, problem, release & request management.

Should have experience providing L1 / L2 support for medium sized web based application/system.

Should have sound knowledge of SQL queries (any RDBMS database like oracle, sql).

Should have good experience in working with Linux/Unix 

Working with client & managing escalations.

Service Now or any ticketing tool.

Should have handled multiple applications and worked closely with business users.

Good communication skill both oral & written.

Responsibilities:

Resolve tickets raised by business team & ensure none are un-attended.

Provide handover between shifts.

Track & maintain issue list & ensuring to closure.

• Ensure SLA adherence of tickets.