Dialer Management Specialist

Position:          01

Experience:     3 + Years

Work Mode:       Work from Office

Location:         Moti Nagar, Delhi

Budget:            20% or 4.80 LPA whichever is less

Skillset:              3+ years managing system Asterisk based dialer

Shift & Workdays: 24*7, 5.5 Days / Week

Job Responsibilities:

-         Setting up new dialer campaigns/configuring IVR/ Outbound list management on dialer

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Configure and troubleshoot GSM/SIP/PRI interface

-         Taking Backup of Asterisk and SIP servers

-         Managing and troubleshooting dialer/ IVR /hardware/network/PRI/SIP based issue for dialer.

-         Monitoring Server health and backup procedure

-         Understand and resolve end user issues related to dialer

-         Coordinate with dialer vendor to resolve outages.

Job Requirement:

-         Must have experience in BPO/Call center environment in a 24x7x365 client services environment.

-         Should have good command over Asterisk CLI and its commands

-         Must have had hands-on experience in working and managing Asterisk based dialer platform (Contaque preferred)

-         Must have created and managed campaign/IVR/ Trunk (SIP/PRI)/ asterisk level configuration/GSM Gateway

-         Should have had hands-on experience in validating common reports like disposition/inbound / outbound call

-         Must have had hands on experience in managing Linux OS using CLI (rsync, samba, etc.)

-         Should have had hands on experience in reviewing logs for troubleshooting