Job Role-

On-the-job Product Training of new joinees

• Maintain MIS for Allocated Pool

• Tracking Callers productivity

• Inspire / motivate callers to achieve targets

• Sending Pick-up files to FPRs

• Co-ordinate with product field FPRs

• Identifying critical cases and act accordingly

• Prepare strategies for achieving Team targets

• Coordinate with Collection agencies

• Handling Escalation calls /agitated customers

• Performance review of callers on daily weekly monthly basis

• Plan for absenteeism in the team and ensure smooth work flow

• Liaise between different departments

Keys Responsibilties

• Graduation (Any Stream)

• Good communication skills

• Knowledge of Ms Excel

• Orientation towards working with people

• Management skills in terms of maintaining people and work

• Good Leadership skills

• Knowledge of collections process, specifically domestic collections

• Passionate towards achieving targets