Company Overview

Smart Enovations India Pvt Ltd is an ISO 9001:2015 and ISO/IEC 27001:2013 certified organization excelling in product design and development across various domains like Automotive, Heavy Engineering, and Power Engineering. With a focus on open innovation and concurrent engineering, we are committed to customer delight through innovative, cost-effective solutions handled by an experienced team based in Bengaluru. For more information, visit our website: Smart Enovations.

Job Overview

Smart Enovations India Pvt Ltd is seeking a Fresher IT Support professional to join our dynamic team in Bangalore Urban. The role is perfect for individuals eager to start a career in IT support environments. Ideal candidates should be prepared to work closely with our experienced team to support and maintain efficient IT operations, ensuring top-notch customer satisfaction. A minimum of 0 to 1 year of experience in the field is required.

Qualifications and Skills

• Strong customer service skills to effectively communicate and solve client concerns in a professional manner.
• Proficiency in hardware maintenance tasks ensuring all equipment is properly serviced and operational.
• Background in IT support, capable of diagnosing and addressing common IT issues efficiently.
• Experience with printer installation and configuration to meet user needs is essential.
• Outstanding troubleshooting abilities to quickly identify and resolve technical problems (Mandatory skill).
• Ability to perform software installation accurately and in a timely manner (Mandatory skill).
• Network configuration expertise is required to manage and safeguard network integrity (Mandatory skill).
• Understanding of IT support services to deliver effective solutions and maintain system performance.

Roles and Responsibilities

• Provide first-level IT support to internal and external stakeholders, addressing hardware and software-related issues.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Monitor and maintain the company’s computer systems and networks to ensure optimal performance.
• Assist with troubleshooting system and network problems, diagnosing and solving hardware/software faults.
• Set up new users' accounts and profiles and deal with password issues.
• Maintain an accurate inventory of hardware and software and accurate records of IT support requests and resolutions.
• Provide management with insights and reports regarding recurring IT issues and suggest improvements.
• Participate in IT projects and tasks as assigned by the IT manager or team leader.