Position:        Business Analyst / Oracle POS Application Support Specialist  

Reports to:    IT Head

Location:       Khobar, Saudi Arabia

Joining Date: N/A

Job Purpose:

As a member of the IT team, Functionally support all POS applications inquiries for all stores.

Qualifications:

• Bachelor's Degree in Computer Science, Computer Engineering, MIS or related field.
• At least 5 years- experience with retail or retail-related technology and processes
• Experience in Retail Store Systems (e.g., POS, Inventory, Merchandising, Promotions, Discounts, Mobile) design, implementation, and/or support experience a must
• Experience in Micros/Oracle Symphony PoS or similar experience in menu building, configuration management is preferable.
• Experience gathering business needs and creating into workable outcomes
• Experience in maintaining the knowledge base article and standard operating procedures.
• Experience in different tools for remote support, release/deployment tools(Marimba/SCCM), Remedy/Service Now
• Experience in Level 3 support experience and working with extended offshore team is an added advantage
• Ability to think strategically and creatively, and communicate effectively in a fast-moving, rapidly growing environment
• Strong team-player who has excellent collaboration and relationship skills and work with differentteam internally/externally
• Provide full Desktop Support Services (hardware, software and mobile device)
• Perform hardware -software and networking troubleshooting of PoS Devices like printers, windows 7 /10 work stations

Responsibilities:

• Solving out all POS application related inquiries raised by store operations’ team
• Designing, implementing, and maintaining POS customized forms applications that are often high-volume and low-latency, required for mission-critical systems
• Delivering high availability and performance Contributing in all phases of the development lifecycle Writing well-designed, efficient, and testable code
• Responsible for configuring, testing, deploying and supporting the Oracle POS
• Configure and troubleshoot the POS setup. This includes printers, customer display, scanners and mobile POS
• Handle critical POS issues, conduct root cause analysis and provide recommendations on issues surfaced
• Provide support on operational issues relating to POS
• Assist on any ad-hoc tasks as required by the department