> The Operations Manager at Smaaash will be responsible for leading and managing all aspects of the center's operations including revenue generation. 

> Oversee the day-to-day operations of the center, including staffing, scheduling, and facility management, to ensure smooth and efficient operations.

> Lead and motivate a team of supervisors, coordinators, and frontline staff, providing training, guidance, and support to ensure high levels of performance and quest satisfaction.

> Develop and implement operational policies, procedures, and standards to uphold Smaaash's brand reputation and deliver consistent service excellence.

> Drive revenue growth through effective sales and marketing initiatives, including promotions, special events, and corporate partnerships.

> Monitor key performance indicators (KPIs) and financial metrics to assess center performance, identify areas for improvement, and implement strategies to achieve revenue targets.

> Foster a positive and welcoming atmosphere for guests, addressing any inquiries, concerns, feedback promptly and effectively to ensure a positive guest experience.

> Develop and maintain strong relationships with corporate clients, event planners, and community stakeholders to drive group bookings and promotional opportunities.

> Manage inventory levels, procurement processes, and vendor relationships to support operational needs and control costs.

> Conduct regular staff meetings, performance evaluations, and training sessions to promote teamwork, communication, and continuous improvement.