Customer Support Specialist
Customer Support Specialist97
Applications
97
Applications
Bangalore
Full-Time
Junior: 1 to 3 years
₹ 20K - ₹ 32K (Per Month)
Posted on Jul 20 2023
About the Job
Skills
Communication
Problem Solving
Flexible Approach
Positive Behavior Support
Time Management
Sales Management
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
About the company
We, Skylar Consutlancy a Training and Placement Organizations in City. We are here to provide you the jobs in which you are looking for. We know you are thirsty of jobs and want to prove yourself to become a successful person, So let us know that which kind of job you are looking for. We will never let your time, hard work, dedication and education go in vain. We deeply respect to your valuable th ...Show More
We, Skylar Consutlancy a Training and Placement Organizations in City. We are here to provide you the jobs in which you are looking for. We know you are thirsty of jobs and want to prove yourself to become a successful person, So let us know that which kind of job you are looking for. We will never let your time, hard work, dedication and education go in vain. We deeply respect to your valuable things which you have spent behind your education to fulfill your wonderful dreams.
We have a Professionally Qualified team. All have enough board level experience. Our experience has helped us achieve excellence in HR solutions. In today's world of unprecedented competition and technological changes, the need to hire the best and apt talent is of utmost importance. Our team will help you in hiring the best talent.
Our mission is to be the preferred and trusted recruitment partner to both our clients and candidates. To achieve this, we are committed to the provision of excellent customer service, quality staffing and competitive pricing. We will continue to work in close consultation with our clients to ensure that their Recruitment needs are adequately met to their complete satisfaction.
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Industry
Staffing and Recruiting
Company Size
51-200 Employees
Headquarter
Bangalore
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