Job Description:

We are looking for a skilled and proactive Telecaller to join our team. The ideal candidate will excel in customer service, communication, and system management while consistently meeting weekly and monthly targets. The role involves engaging with potential customers, maintaining records, and ensuring seamless customer experience.

Roles and Responsibilities:

• Make outbound calls to potential customers, introducing the company's products or services.
• Deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Monitor and manage customer interactions systematically, keeping accurate and updated records.
• Follow up with leads and maintain strong relationships to foster long-term business opportunities.
• Achieve and exceed assigned weekly and monthly targets for customer engagement and lead conversion.
• Provide regular reports on lead status, follow-ups, and conversion rates to management.
• Stay informed about the company’s offerings and market trends to effectively pitch to customers.

Must-Have Skills:

• Strong communication skills in English and Hindi.
• Excellent customer service abilities with a focus on relationship building.
• Proficiency in system monitoring and handling CRM tools or similar platforms.
• Strong organizational skills to track and manage customer interactions effectively.
• Goal-oriented mindset with the ability to consistently meet and exceed targets.

This role is perfect for someone who thrives in a fast-paced environment and is passionate about driving customer satisfaction and business growth.