Call centre representative (FEMALE)
Call centre representative (FEMALE)10
Applications
10
Applications
Ahmedabad
Full-Time
Junior: 1 to 3 years
₹ 18K - ₹ 30K (Per Month)
Posted on Feb 27 2024
About the Job
Skills
Communication
Direct Client Interaction
Customer Relationship Management (CRM)
Fluency in english
Fluency in hindi
fluency in gujarati
Objectives of this role
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
Responsibilities
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily problems and remedial actions taken, using call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
Required skills and qualifications
- Graduate
- Experience working in a call center or customer-support role
- Strong active-listening and verbal-communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
Preferred skills and qualifications
- Expertise in conflict resolution
- Experience in customer sales
About the company
India’s premier skincare destination
At SkinLab, we like to think of ourselves as your skincare wellness mentor – we’ll see you through your first pimple right up to your first wrinkle and beyond. This is probably why we enjoy the distinction of being called India’s foremost skincare providers.
Carrying forward Dr. Pai’s vision of offering a medically sound experience to her clients each time, ...Show More
India’s premier skincare destination
At SkinLab, we like to think of ourselves as your skincare wellness mentor – we’ll see you through your first pimple right up to your first wrinkle and beyond. This is probably why we enjoy the distinction of being called India’s foremost skincare providers.
Carrying forward Dr. Pai’s vision of offering a medically sound experience to her clients each time, our team conducts treatments and procedures conforming to strict medical standards. A laser, or any other treatment for that matter, is just another treatment until and unless it is used prudently. The best results are achieved only when each client is correctly assessed and the selected treatment is adjusted to suit that client. Our team is adept at creating protocols and modifying existing ones to specifically suit Indian skin types. This requires a thorough knowledge of the physiology of the skin as well as of the devices we use in our treatments. It is our aim to provide personalised and professional client care to everyone who talks through our doors.
Apart from our exacting medical standards, we also pride ourselves on providing our clients with a private and comfortable experience in a hygienic, relaxed and elegant environment. SkinLab has now expanded across India and is currently present in Mumbai, New Delhi, Bangalore, Chennai, Hyderabad, Ahmedabad, Pune & Vadodara .
In its 3 decades now, SkinLab continues to grow larger each year, reinstating its position as India’s leading skincare and wellness clinic. ...Show Less
Industry
Beauty and wellness
Company Size
11-50 Employees
Headquarter
Ahmedabad
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