1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of the centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manage

Relationship Manager   	 Role: We are looking for Relationship Managers who believe in and maintain long-term relationship with Micro, 	 Medium and Small Enterprise customers and go an extra mile in on-boarding new customers and retaining old 	 ones.    	 	   	 	 Key Tasks:   	 	    	 	 • 	 	 • 	 	 • 	 	    	 	 Great Fit:   	 	 To work as part of the team engaged in loan processing of applications

DESIGNATION:&nbsp;Call Centre ManagerLocation:&nbsp;DelhiJob Types: Full-time, PermanentJOB DESCRIPTION:We are looking for a manager to help monitor and oversee the proper functioning of our call center. You will be required to ensure that the call center is performing at its best and producing results. You will also be required to make analyze performances and report to management on the happenings of the center. Your contribution will make an impact on the kind of service we provide and keep our customers satisfied.JOB RESPONSIBILITIES:<ul><li>Set performance goals and monitor individual and team performance to ensure high-quality service.</li><li>Conduct regular performance reviews, provide feedback, and offer coaching and training as needed.</li><li>Develop and implement call center processes, protocols, and workflows that enhance efficiency while maintaining high-quality patient care.</li><li>Monitor call center metrics, such as average handle time, first-call resolution, and customer satisfaction, to identify areas for improvement.</li><li>Ensure that patients receive accurate and timely information regarding appointments, test results, medication instructions, and general inquiries.</li><li>Implement strategies to improve patient engagement and satisfaction, focusing on empathy and effective communication.</li><li>Handle escalated patient issues and complaints, working to resolve them promptly and professionally.</li><li>Generate and analyze call center performance reports to identify trends, areas of improvement, and potential bottlenecks.</li><li>Use data-driven insights to make informed decisions and optimize call center operations.</li><li>Develop and implement protocols for handling emergency situations and high call volumes during health crises or outbreaks.</li><li>Managing drivers and vendors at the time of dispatch.</li></ul>KEY SKILLS:<ul><li>The candidate should have a minimum of 2+ years of experience in BPO and Heath Care Centers.</li><li>Emphasis on maintaining a professional tone during conversations</li><li>Excellent communication</li><li>Can work overtime.</li></ul>

Job Title: Relationship Manager - Lending ServicesLocation: HyderabadAbout the Role:We are seeking a highly motivated and experienced Relationship Manager to join our dynamic team in the financial sector. The ideal candidate will be responsible for fostering and maintaining strong relationships with clients, focusing on the facilitation of business loans, personal loans, and other lending services. This role is pivotal in driving business growth and ensuring customer satisfaction through tailor-made financial solutions.Key Responsibilities:Develop and maintain strong relationships with clients, including Direct Selling Agents (DSA) and Non-Banking Financial Companies (NBFC), to understand their financial needs and provide appropriate loan products.Conduct thorough financial analyses to assess the creditworthiness of clients and facilitate the loan approval process.Manage the end-to-end loan process, from application to disbursement, ensuring compliance with all regulatory and internal policies.Identify and tap into new markets and business opportunities to promote loan products and services.Provide exceptional customer service, addressing client queries and concerns promptly and effectively.Work closely with the sales and marketing team to develop and implement strategies that drive loan product sales and customer acquisition.Regularly review and report on loan portfolio performance, identifying trends and areas for improvement.Stay abreast of market trends and regulatory changes that may impact the lending business, ensuring that products and services remain competitive and compliant.Requirements:A minimum of 2-3 years of experience in the financial sector, specifically in roles related to business loans, personal loans, or other lending services.Proven track record of meeting and exceeding sales targets in a lending-focused role.Strong understanding of the lending market, including product knowledge, credit assessment processes, and regulatory requirements.Excellent interpersonal and communication skills, with the ability to build and maintain relationships with a diverse range of clients and stakeholders.Strong analytical and problem-solving skills, with a detail-oriented approach to managing the loan process.Ability to work independently and as part of a team, demonstrating initiative and a commitment to achieving business goals.Bachelor's degree in Finance, Business Administration, or a related field.Compensation:Competitive salary package, with a CTC of up to 6 LPA, based on experience and qualifications.

Job Title: Contact Centre AgentReports To: Team LeaderBusiness Group: Emaar PropertiesLocation: Emaar Contact Center OfficeJob Overview:As a Contact Centre Agent at Emaar Properties, you will be an integral part of our customer service team, handling calls, emails, and chats across multiple domains within the business group. You will be responsible for providing first call resolution, managing complex queries, and enhancing customer experience while maintaining Emaar's esteemed image.Key Responsibilities:<ul><li>Provide energetic and customer-focused service, ensuring first call resolution (FCR) to all customers.</li><li>Serve as the first point of contact to handle and resolve customer inquiries with accurate and timely information.</li><li>Evaluate customer problems and offer logical and lasting solutions.</li><li>Identify and escalate issues appropriately while ensuring timely responses.</li><li>Strive for the best in class customer satisfaction (CSAT).</li><li>Support customers across multiple channels (Voice, Email, Chat) and verify information as per the process.</li><li>Educate customers on procedures and processes to add value to customer interactions.</li><li>Follow up on escalations within specified timelines.</li><li>Go the extra mile to "WOW" each customer you connect with.</li><li>Build customer loyalty through follow-up calls.</li><li>Enhance customer experience by providing information on sales, up/cross-selling, and other techniques to generate customer interest in company services or products.</li><li>Maintain schedule adherence as per business requirements.</li><li>Work effectively within the team, contributing to a positive, team-oriented environment.</li><li>Complete assigned tasks within given deadlines.</li></ul>Qualifications and Experience:<ul><li>Minimum Diploma Degree or Bachelor’s Degree.</li><li>At least 1 year of Contact Centre experience in a Soft Skill-driven environment.</li><li>Good command of the English language (both written and verbal). Arabic language skills are preferred.</li><li>Excellent communication skills, including proficiency in written (Email/Chat) and verbal (Voice) communication.</li><li>Strong problem-solving skills.</li><li>Excellent interpersonal and organizational skills.</li><li>Good computer literacy, including proficiency in all MS Office packages.</li><li>Comfortable working in an agile team environment.</li></ul>

 	 	  	 	 About Melorra 	 	 Melorra is  an  Omni-channel  jewellery  company  for  the  latest  and  fashionable 	 jewellery designed and curated for modern Indian women from across the world. With the 	 best  designs,  a  ground  breaking  fast  fashion  schedule,  a  world  class  team  and  backed  by 	 seasoned investors like Lightbox ventures, Melorra is well on its way to becoming a unicorn in 	 the jewellery E-commerce space in India and eventually at a global level. Melorra had raised 	 the largest amount (U.S$ 5 million) of seed funding in their category way back in 2015 and as 	 of now, have raised more than U.S$ 25 million in total.  	 	 Melorra  has  challenged  the  conventional  idea  of  jewellery  being  associated  with 	 different occasions such as marriages and investments by making it available for everyday use. 	 With advanced 3D printing technology that is integrated with their website and mobile app, 	 they  have  made  the  discovery  and  purchase  of  modern  fashionable  Jewellery  very  easy. 	 Melorra crafts jewellery designs in line with the global fashion trends week on week and ships 	 to over 26,000 pin codes across the country. The designs are available with up to 30-days 	 money back guarantee and life time exchanges. 	 	 Melorra is headquartered in Bangalore with 250+ employees. Ms. Saroja Yeramilli is 	 the founder of Melorra, who was earlier the head of Tanishq where she played crucial role in 	 building  successful  brands  in  India  and  the  USA.  Saroja  transformed  Tanishq  into  an 	 aspirational  Jewellery  brand  in  India,  launched  the  Tanishq  stores  in  USA  and  work-wear 	 Jewellery for the first time in India.  	 	  	 	 About Melorra 	 	 https://www.melorra.com/about/  	 	 About Saroja 	 	 https://www.linkedin.com/in/saroja-yeramilli-2540321/  	 	 Lightbox about Melorra 	 	 https://lightbox.vc/portfolio/melorra  	 	  	 	 C.E.O about Melorra 	 	  	 	 https://www.youtube.com/watch?v=61-BSZyqEiU 	 	 https://www.youtube.com/watch?v=c-qT8xZ_82M&t=946s 	 	  	 The key differentiators for Melorra 	 Design: Melorra's customers get 300 new designs every month, in sync with the latest fashion trends. 	 Just in Time (JIT) Manufacturing process: Through a 3D printing and casting process 	  	 	  	 	 Job Description:- 	 Sr. Manager/ Manager Design 	  	 Key Objective of the job: - 	 We are seeking a Creative & Passionate Jewellery Designer to join our team. You will be 	 designing and creating a wide variety of designs. To be successful in this position, you'll have 	 to be a self-starter, capable of delivering brilliant creative ideas, and show amazing 	 attention to details. 	  	 Key Responsibilities: - 	 	 •  Managing a team of 15-20 designers. 	 •  Create Jewellery Design collection, inspired from latest Global Fashion Trends. 	 •  Understand the Design Process in details. 	 •  Use various techniques to create 3D mock-ups & prototypes. 	 •  Collaborate with team members to launch projects. 	 •  Take on special design tasks. 	 •  Use feedback from other designers to improve. 	 •  Collaborate with peers to generate inspiring creative ideas to elevate brand experience. 	 •  Evolve and elevate the aesthetic of the brand while keeping in the overall brand direction.   	 •  Keep up-to-date on industry trends in fashion, luxury retail and technology. 	 	  	  	 Key Skills & Qualifications: - 	 	 Industry experience in the Jewellery design field of 08-10 years. 	 	 • 	 •  Time management and multitasking abilities. 	 •  The ability to meet deadlines. 	 •  Creativity skills and problem-solving aptitude. 	 •  A keen eye for details. 	 •  Teamwork skills. 	 • 	 •  A full and fluent knowledge of current design tools and software like Corel, InDesign, 	 	 Strong written and verbal communication skills. 	 	 Photoshop. 	 Strong with Fine Jewellery Design techniques. 	 	 • 	 •  Understanding of visual elements (layout, type and fonts). 	 	  	 	  	 	 

Field Executive - Collections   	   	 Industry: A Fin-tech venture funded by the largest global investors. Led by star leadership  	   	 Purpose of the role:   	 	 • 	 	 The collections executives are responsible for leading our collections efforts from customers and will be 	 responsible to ensure the portfolio quality within benchmarks.   	 	 •  Manage monthly allocation of recoveries from customers and deliver within the specified targets across 	 	 buckets.   	 	   	 Roles and Responsibilities:  	   	 	 •  High Motivation levels. Should be a self-starter. Need not require micro-management in starting a day at 	 	 work, everyday at sharp 9:30 a.m.   	 	 Should have knowledge about the collection process.  	 Excellent communication skills (writing & oral).  	 Should have local knowledge of the city.  	 Fluent in Local Language and must be willing to travel to other cities when required.  	 Spoken multiple languages ability shall be an added advantage (English & Hindi is must).  	 	 • 	 • 	 • 	 • 	 • 	 •  Would require intensive field work and must be willing to work 6 days a week.  	 • 	 	 Ability to handle customers, dealing in recovery from customers, good negotiation skills and must be mobile 	 with own conveyance.   	 	   	 Experience and Education Requirements:  	 	   	 	 •  Graduation must. DRA certification shall be an added advantage.   	 • 	 	 2 to 3 years of relevant experience.  	   	 	 Shall be covered in Mediclaim -3 lacs of family floater policy.  	 Local conveyance reimbursement of INR 4 /km. For travel to other cities or locations within the state, they 	 shall get approved bus/train travel and hotel stay.   	 	 Benefits:   	   	 	 • 	 • 	 	  	 	 MSME Sector: 	 	 The MSME sector is poised to be the key to unlocking India’s economic development and rightfully so. The 	 Ministry of MSME’s annual report 2020-21 uncovered that India has approximately 6.33 crore MSMEs that 	 contribute significantly to the country’s productivity and employment. Despite its significance and reach, 	 the struggle to acquire credit has hampered the sector’s growth and establishment. 	 	 A report by the IFC stated that 85% of MSMEs remain underserved in terms of credit, and only one fifth of 	 these financing gaps were fulfilled by formal credit. The contributing factors to this issue are access, cost, 	 and underwriting. Traditional lenders require MSME borrowers to provide credit history, formal records, 	 business  vintage,  etc,  which  may  exclude  many  small  businesses  from  the  formal  lending  ecosystem. 	 Moreover,  they  are  dispersed,  which  brings  up  a  problem  of  reach  and  penetration  for  larger  lending 	 	 institutions. As a consequence, the MSME lending sector in India faced a credit deficit  of INR 16 lakh crore. 	 (as of Q1 2020). 	 	 About Indifi: 	 	 Indifi Technologies, founded in 2015, is a Gurgaon-based online platform for enabling debt-financing of up 	 to INR 50 lakhs for small businesses. It aims to substantially improve the experience for borrowers regarding 	 the speed of approval and disbursement, the convenience of the loan process, the relevance of the loan 	 product to their business needs and finding the best rates in the market. Driven by the idea of expanding 	 access to MSME financing in India, Indifi has emerged as an enabler for start-ups and small businesses to 	 seek seamless access to funding. 	 	 Indifi’s  tech-led  approach  to  lending  helps  analyze  data  of  businesses  from  various  ecosystem  sources 	 (partners) and draws insights to judge their credit worthiness. Through its tech interventions Indifi has been 	 successful  in  making  the  loan  process  digital  for  both  lenders  and  MSMEs  by  minimizing  risk,  reducing 	 paperwork, associated costs, while providing a simple and hassle-free experience of setting the businesses 	 on the path to growth. 	 	 Indifi in media: 	 https://m.economictimes.com/small-biz/sme-sector/indifis-online-marketplace-for-unsecured 	 smehttps://m.economictimes.com/small-biz/sme-sector/indifis-online-marketplace-for-unsecured sme-loans-	 grows-200-yoy/amp_articleshow/89445279.cmsloans-grows-200yoy/amp_articleshow/89445279.cms 	 https://economictimes.indiatimes.com/small-biz/sme-sector/indifi-technologies-gets-new 	 peoplehttps://economictimes.indiatimes.com/small-biz/sme-sector/indifi-technologies-gets-new people-as-	 independent-directors/articleshow/92410581.cmsas-independent directors/articleshow/92410581.cms 	 	 https://www.business-standard.com/article/companies/indifi-technologies-appoints-former 	 sbihttps://www.business-standard.com/article/companies/indifi-technologies-appoints-former-sbi chairman-	 rajnish-kumar-as-advisor-122042800282_1.htmlchairman-rajnish-kumar-as-advisor 	 122042800282_1.html 	 	 https://www.adgully.com/indifi-tech-witnesses-over-a-35-surge-in-credit-demand-in-ongoing 	 iplhttps://www.adgully.com/indifi-tech-witnesses-over-a-35-surge-in-credit-demand-in-ongoing-ipl 	 118392.html118392.html 	 	  	 	   Products We Offer 	 	 Industries We Serve 	 	 Our Achievements 	 	 Term Loan | Line of Credit | Invoice Discounting | Merchant cash advance 	 	 Restaurants | Retail outlets | Ecommerce sellers | Healthcare | Traders | Services business 	 	 55,000+ loans disbursed | 650+ cities served | 80+ partners | Series D funded  	  	  	 	 Some of our Business Tie ups 	 	 Customers - SMEs 	 	 Anchor Partners 	 	 Lenders 	 	  	 	  	 	  	 	  	 	  	 	 •  High-growth Mid-sized 	 	  	 	 Banks& Non-banking 	 Lenders 	 Early Adopters 	  	 	 • 	 	 •  Access to New segments 	 	 of borrowers 	 	 •  Minimal operating 	 	 overhead 	 	 •  Risk-mitigation options 	 	  	 	 • 	 	 Small Businesses with $200K – 4M 	 annual revenue 	 Insufficient or low collateral 	 	 • 	 •  Working Capital Hungry 	 	 •  Availability of Unsecured Credit 	 •  Product Fit to Business 	 • 	 	 Fast and Convenient process 	 	   	 	 • 	 	 • 	 	 Large Online Aggregators 	 (2000+ SME Reach) 	 Supply Chain Aggregators , 	 Corporates 	 	 •  Business Growth through 	 better financed Suppliers/ 	 Customers 	 	 •  Additional Monetization 	 	 Alok's views on the Industry, Digital lending, MSME lending: 	 	 https://www.thehindubusinessline.com/opinion/unlocking-the-potential-of-women-led 	 msmeshttps://www.thehindubusinessline.com/opinion/unlocking-the-potential-of-women-led msmes-through-	 credit-access/article65277656.ecethrough-credit-access/article65277656.ece 	 	 https://economictimes.indiatimes.com/small-biz/sme-sector/digital-lending-is-the-future 	 forhttps://economictimes.indiatimes.com/small-biz/sme-sector/digital-lending-is-the-future-for msmes-here-	 why/articleshow/89397784.cmsmsmes-here-why/articleshow/89397784.cms 	 	 https://www.businessinsider.in/finance/news/opinion-why-nbfcs-remain-key-to-closing-the 	 msmehttps://www.businessinsider.in/finance/news/opinion-why-nbfcs-remain-key-to-closing-the 	 msme-credit-gap/articleshow/90982403.cmscredit-gap/articleshow/90982403.cms  	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 	 Founders 	 	 Alok Mittal – Alok is co-founder and CEO of Indifi, a platform to expand access to debt financing for Indian 	 SMEs. Alok is a successful first generation entrepreneur based in India. Alok is also a founding member of 	 Indian Angel Network, which is a forum for making angel investments. He last led India operations of Canaan 	 Partners,  a  premier  US  based  venture  capital  firm.  Earlier,  he  co  founded  JobsAhead.com  in  1999. 	 JobsAhead.com is the leading e-recruitment business focused on the Indian market, and was acquired by 	 Monster.com recently. 	 	 Before founding JobsAhead, Alok worked with Hughes software in telecom and internet technologies. Alok 	 is  a  computer  science  graduate  from  IIT  Delhi  and  completed  his  MS  and  Management  of  Technology 	 programs from UC Berkeley.  Alok is passionate about creating value through startups! He is also keenly 	 interested  in  entrepreneurship  development  in  India.  He  has  organized  a  venture  community  blog  at 	 http://www.venturewoods.org 	 	 Siddharth Mahanot – Siddharth is the Co-Founder and COO at Indifi Technologies Private Limited. Indifi 	 started in June 2015 and is creating a platform to enable access to debt financing for small businesses. Prior 	 to  co-founding  Indifi,  Siddharth  has  worked  for  over  14  years  with  various  renowned  financial  services 	 organizations like IndiaBulls, Edelweiss and Citibank in Credit Underwriting and Risk Management functions. 	 Carries experience in underwriting across various products like Mortgages, Commercial Lending, Secured 	 and Unsecured SME Financing, Small Ticket Housing Finance to informal segment and Microfinance. 	 	  	 	  	 	 

Skill Connect global pvt ltd

CENTER OPERATION MANAGER

Relationship Manager - Sales

Call Centre Manager

Relationship Manager - Lending Services

Customer Support Associate

Senior Jewellery Designer Manager

Field Collection Executive