Company Overview

Simplismart enables businesses to build a scalable production-grade AI system and manage the development lifecycle without writing a single line of code. This helps them ship deep learning models in days instead of months, saving them hundreds of thousands of dollars in engineering costs. Our platform lets an amateur as well as an expert train and monitor ML models collaboratively on almost any kind of data or use-case. The user just needs to upload the dataset and select which value(s) they want to predict to train the model. Simplismart is headquartered in Bengaluru, with 11-50 employees. Visit us at https://simplismart.ai.

Job Overview

We are seeking a Junior Technical Support Engineer to join our team in Bangalore. This is a full-time position that requires 1 to 3 years of work experience. The role involves troubleshooting, providing excellent customer service, and supporting our machine learning platform.

Qualifications and Skills

• Troubleshooting (Mandatory skill): Ability to diagnose and resolve technical issues efficiently and effectively.
• Customer Service (Mandatory skill): Excellent interpersonal skills and a customer-first mindset to handle client interactions.
• Machine Learning (Mandatory skill): Understanding of machine learning concepts and practices.
• Communication: Strong verbal and written communication skills to clearly articulate solutions to customers.
• Problem Solving: High proficiency in logical thinking to identify and propose effective solutions to technical challenges.
• Technical Knowledge: Solid understanding of technical frameworks and systems-related concepts.
• Python: Proficiency in Python for scripting and diagnosis purposes.
• JavaScript: Ability to use JavaScript for client-side troubleshooting and resolution.

Roles and Responsibilities

• Provide timely and effective technical support to customers via email, chat, and phone.
• Diagnose, troubleshoot, and resolve technical issues related to our machine learning platform.
• Collaborate with the product and engineering teams to report bugs and suggest feature enhancements.
• Conduct training sessions for customers to help them understand and effectively use our platform.
• Maintain detailed and accurate records of issues and resolutions in the ticketing system.
• Assist in the creation of reference documentation and knowledge base articles for common issues.
• Monitor system performance to ensure high availability and reliability.
• Stay updated with the latest industry trends and technologies to continually improve the support process.