Customer Service Representative provides assistance to customers on services offered over the

internet by performing the following duties.

Essential Responsibilities:

- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.

- Respond to multiple calls or emails; gather and verify required information as appropriate.

- Understand customer’s reason to contact and attempt to provide solution following the specified

guidelines.

- Empathize and use soft skills when customers are facing trouble with the offered services and focus

on finding the suitable solution.

- Gather all required information while working on customer’s reason to contact and update tickets

based on the communication or escalate the same to concerned department.

- Obtain all required information and relay the same to other departments as per the protocol.

- Be open and responsive to consistent coaching, take an active role in performance planning and goal

setting.

- Be flexible in an environment by championing and embracing change.

We expect you to:

- Be Flexible in working hours which is a must.

- Comfort with and knowledge of how to use Microsoft Office, email etc.

- Excellent oral and written communication skills with superior typing speed;

- An unerring attention to detail;

- The ability to multi-task answering numerous chats/calls and navigating smoothly between both

mediums.

- A professional demeanor with the ability to take ownership of every chat, call or email and find a

solution for every customer.

- The ability to think on your feet in a fast-paced environment where messages over chat, call and

email come fast and furious;

- Experience working as part of a collaborative team - we work together to make sure customers are

able to use our products and services without any trouble and excellent experience is provided

during every interaction.

Qualification Required:

Any stream 12th Standard pass out / any stream Graduate / Post Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.

Interested candidates share your cv on sipmonikam07@g mail.com and whatsapp me on 6358815533

Reards,

Monika