Reservation Associate
Reservation Associate63
Applications
63
Applications
Faridabad
Full-Time
Junior: 1 to 3 years
₹ 1L - ₹ 2.6L (Per Year)
Posted on Feb 06 2023
Not Accepting Applications
About the Job
Skills
reservation
Front Office
Customer Support
Hotel Booking
Customer Service
- Assisting and advising customers who may be choosing from a variety of Hotel options.
- Making reservations for customers.
- Checking the availability of accommodation on the customers’ desired travel dates.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services
- Providing support to customers who may need to amend or cancel a reservation.
Requirements and skills
- Diploma or Degree from Hospitality.
- Experience working in reservation/front desk, preferably in the hospitality or travel industries.
- Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in microsoft office suite.
- Data entry experience.
About the company
Signum Hotels is an emerging hotel company with 12 Hotels in India and 18 serviced apartments in the United Kingdom with a combined professional experience of 450 years through a diverse team across varied hospitality verticals.
At Signum Hotels and Resorts, each hotel is duly certified by the Sustainable Tourism Council of India as we incorporate ecologically balanced approaches to deliver wor ...Show More
Signum Hotels is an emerging hotel company with 12 Hotels in India and 18 serviced apartments in the United Kingdom with a combined professional experience of 450 years through a diverse team across varied hospitality verticals.
At Signum Hotels and Resorts, each hotel is duly certified by the Sustainable Tourism Council of India as we incorporate ecologically balanced approaches to deliver world-class services with that will make guests and owners feel valued. We own state of the art methodologies and advanced technologies like AI to run and manage the best of properties, each in prime locations and help simplify processes, increase revenue, reduce expenses and drive direct bookings.
Our core vision is to provide authentic experiences set in a background of comfortable and hidden luxury whilst balancing associate, guest and brand satisfaction for owners. With our offices in Gurgaon and Faridabad, we aim to curate plush hotels with local and community design inspiration along with authentic experiences and unravel newer corners of the world that aren't privy to commercialisation. The founder, Mehul Sharma is a seasoned hospitality veteran, who has run several hotels for more than two decades in South Asia.
With an eclectic mix of small business hotels, palaces, Havelis, resorts and serviced apartments as well as white labelled brands in our portfolio, we offer affordable yet aspirational luxury where there is seamless integration with immersive inclusions. Thus, we do not just offer hotels with stunning works of architecture but offer warm abodes richest in terms of heart and soul along with our loyalty programmes that make the stay for guests tranquil. At all Signum Hotels & Resorts, each experience is customised and unique to provide culinary and event options to suit every need. ...Show Less
Company Size
51-200 Employees
Headquarter
Faridabad