ASSISTANT FRONT OFFICE MANAGER36
Applications
36
Applications
Hisar
Full-Time
Junior: 1 to 3 years
₹ 25K - ₹ 30K (Per Month)
Posted on Oct 30 2023
Not Accepting Applications
About the Job
Skills
Team Leadership
Customer Satisfaction
GENERATE REVENUE
SOCIAL MEDIA MARKETING
GUEST SATISFACTION
RELATIONSHIP BUILDING
ASST FOM DUTIES AND RESPONSIBILITIES:
- Customer Satisfaction (Guest Feedback, Social Media Review).
- Financial Performance (Up selling, Room Revenue, Operation Auditing).
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Develops high quality relationships with guests throughout their stay.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members an and provides a fast solution.
- Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
- Provide high level of customer service and maintain a high profile in the day to day front office operations.
- Ensure that personalized service is offered to each and every guest.
About the company
Signum Hotels is an emerging hotel company with 12 Hotels in India and 18 serviced apartments in the United Kingdom with a combined professional experience of 450 years through a diverse team across varied hospitality verticals.
At Signum Hotels and Resorts, each hotel is duly certified by the Sustainable Tourism Council of India as we incorporate ecologically balanced approaches to deliver wor ...Show More
Signum Hotels is an emerging hotel company with 12 Hotels in India and 18 serviced apartments in the United Kingdom with a combined professional experience of 450 years through a diverse team across varied hospitality verticals.
At Signum Hotels and Resorts, each hotel is duly certified by the Sustainable Tourism Council of India as we incorporate ecologically balanced approaches to deliver world-class services with that will make guests and owners feel valued. We own state of the art methodologies and advanced technologies like AI to run and manage the best of properties, each in prime locations and help simplify processes, increase revenue, reduce expenses and drive direct bookings.
Our core vision is to provide authentic experiences set in a background of comfortable and hidden luxury whilst balancing associate, guest and brand satisfaction for owners. With our offices in Gurgaon and Faridabad, we aim to curate plush hotels with local and community design inspiration along with authentic experiences and unravel newer corners of the world that aren't privy to commercialisation. The founder, Mehul Sharma is a seasoned hospitality veteran, who has run several hotels for more than two decades in South Asia.
With an eclectic mix of small business hotels, palaces, Havelis, resorts and serviced apartments as well as white labelled brands in our portfolio, we offer affordable yet aspirational luxury where there is seamless integration with immersive inclusions. Thus, we do not just offer hotels with stunning works of architecture but offer warm abodes richest in terms of heart and soul along with our loyalty programmes that make the stay for guests tranquil. At all Signum Hotels & Resorts, each experience is customised and unique to provide culinary and event options to suit every need. ...Show Less
Company Size
51-200 Employees
Headquarter
Faridabad
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