Dear All

Greetings from Sierra Digital INC

Currently, we have an opening for an CRM Systems Manager. Please share your updated resume.

Title: CRM Systems Manager

Job Type: Permanent role

Location: Coimbatore

Experience: 3+ years

Availability: Immediate to 30 Days

Shift Timing: Night 

Job Description

• Establish and govern comprehensive corporate CRM and Social Media strategies, workplans, and day-to-day program administration.
• Establish and continuously improve key metrics of measure, including volume delivery of messages, open rates, conversion rates, and social engagement (e.g. growth of followers, and post interaction).
• Drive cross-enterprise adoption of CRM and Social Media best practices, involving cross-departmental work teams to meaningfully contribute to advanced, automated, integrated programming in both domains.
• Drive delivery of multiple, reusable workflows and all related forms, templates, CTA sequences, landing pages, and other devices within existing CRM system (HubSpot).
• Execute multiple inter-related live event, webinar, and sales outreach initiatives with superior attention to timely output and error-free deliverables.
• Guide the company toward full integration of CRM, Social, SEO, and Website Systems in order to Attract, Engage, and Delight customers and prospects sustainably.
• Serve as internal champion to promote continuous learning in CRM and Social Media domains, plus launch initiative to certify both Marketing and Sales team members in HubSpot.
• Develop and maintain weekly internal reports that comprehensively detail and track status of all projects.
• Develop and execute a full-scale plan for the maintenance and continuous growth of Sierra contact lists with special focus on growth of permissioned (subscription) lists.
• Work directly with marketing team members to creatively envision and develop outbound messages and materials.
• Maintain a current list, including URL.

Requirements

• Mandatory: 5+ years of ever-increasing responsibility and proven success managing CRM and Social Systems.
• Direct, sustained, expert knowledge of HubSpot, with full-scale, up-to-date certifications in Sales and Marketing Modules.
• Proficient knowledge and skilled in use of Microsoft Office (Word, PowerPoint, Excel, etc.), Teams, SharePoint, and related productivity software.
• Strong working knowledge of Social Platforms, particularly LinkedIn and Twitter, including how to build pages, create posts, and (preferably) engage in Search/Display Advertising.
• Comfortable managing and analyzing high volumes of data on a daily basis.
• Knowledge of customer acquisition and retention strategies.
• Exceptional verbal and written communication skills.
• Social and emotional awareness to tailor interactions for individual customers.
• Previous experience working with/for a high-tech firm highly desired, but not mandatory.
• Ability to collaborate well with other customer care team members.

If you meet the requirements and are interested in this position, please submit your updated resume to y.parthasarathy@sierradigitalinc.com

Thank you for considering Sierra Digital INC as your next employer.