Company Overview

Shubham K Mart Private Limited is a national hypermarket chain catering to retail consumers with a vast array of daily essential items, including groceries, FMCG products, household items, and fashion. Established by Vijay Kumar Kankariya in 2019, the company focuses on providing goods at low prices while ensuring superior customer experiences. With 41 stores across Chhattisgarh, Gujarat, and Rajasthan and plans to add 20 more, we strive to be your go-to destination for all shopping needs.

Job Overview

We are seeking a dedicated Salesperson to join our expanding team, based in our Surat location. As a fresher-level position, this full-time role offers an opportunity for individuals with 0 to 1 year of experience to thrive in a fast-paced retail environment. The ideal candidate will help us promote our wide range of products and ensure an exceptional shopping experience for our customers.

Qualifications and Skills

• Proficiency in Salesforce, ensuring effective management of customer interactions (Mandatory skill).
• Strong customer service skills to maintain high customer satisfaction levels (Mandatory skill).
• Solid product knowledge to assist customers in making informed purchasing decisions (Mandatory skill).
• Experience with CRM software to manage customer relationships effectively.
• Familiarity with POS systems to facilitate smooth and accurate sales transactions.
• Excellent time management skills to handle multiple customer interactions efficiently.
• Knowledge of upselling techniques to maximize sales opportunities and meet targets.
• Understanding of social media marketing to enhance customer engagement and brand promotion.

Roles and Responsibilities

• Welcome and assist customers, providing them with quality service and product information.
• Utilize Salesforce for effective customer relationship management and record keeping.
• Operate POS systems for accurate sales processing and inventory management.
• Implement upselling strategies to enhance sales and achieve personal and store targets.
• Maintain the store's visual and merchandising standards to attract and retain customers.
• Respond to customer inquiries, resolving issues efficiently, and enhancing customer satisfaction.
• Stay updated with product knowledge to provide precise and comprehensive advice to customers.
• Assist in social media promotional activities to boost store visibility and attract more customers.