IT Helpdesk Engineer
IT Helpdesk Engineer247
Applications
247
Applications
About the Job
Skills
IT Help Desk Engineer
IT Helpdesk Engineer
Responsibilities:
• Receive Service Request / Incident through phone, email and Helpdesk tool (Jira)
• Basic technical support at the EUC and network level : PC, IPad, Laptop, and LAN
• User Account Management (Add, Delete and Change) and follow Change Management processes.
• Handle alarms raised by monitoring tools.
• Helpdesk Engineer will assign / escalate to Lead Engineer if the issue is not resolved
• Helpdesk Engineer is point of contact to escalate issues to 3rd level / OEM / Vendor
• Remotely assist users with support needs.
• Follow up on outstanding requests and ensure timely resolution
• Manage and monitor internal assets to ensure accurate inventory records
Skills:
• Min 2 years End user support experience,
• Desktop or Technical Service Desk. Customer Service Experience in a non tech call center environment will not be considered.
• Very good knowledge of PC / Laptop break-fix
• Very good knowledge of installation of software and patches remotely
• Knowledge in Windows OS, Mac OS, Active Directory Account Administration, Mobile devices support.
• The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)
Personal Attributes:
• Strong interpersonal skills, Innovative, Proactive, Confident & Positive attitude.
• Self-motivated, enthusiastic, team and quality focused.
• Able to communicate effectively with both team members and senior management.
• Customer focused and results driven.
• Proactive with respect to personal development. Quality focused.
Job Type
Payroll
Must have Skills
- Jira
- Remote Desktop Services - (RDS)
- Mac OS - 2 Years - Intermediate
- Active Directory
- Windows OS - 2 Years - Intermediate
Languages
English -Fluent
₹5 - 10 Lakh/Year (Annual salary)
Longterm (Duration)
Fully Remote
India
About the company
Industry
Computer Software
Company Size
2-10 Employees
Headquarter
Mumbai
Other open jobs from shreeniwas