Job description

To provide entrepreneurial insights in planning and managing Store Operations as well as direct and guide the Store Staff in achieving the Sales & Service Plan

Responsibilities:

Store Operations and Management:

·        Maximize efficiency and protect business integrity by applying store SOPs (Standard Operating Procedures) and procedures guided by the Senior Operation Manager/ Reporting Manager.

·        Follow SOP for Customer Service, VM, Store Ambience, Hygiene & Cash Collection

·        Maintain floor standards including replenishment and presentation as well as the general appearance and cleanliness of the store.

·        Assist Store Manager in managing the day-to-day operations of the outlet including, coaching, goal setting, support, and development of staff.

·        Maintain the best retail standards as per the market positioning of the brand

·        Identify seasonal promos, implement marketing promotions as per guidelines, and maximize returns from promotions. Ensure there is an increase in footfalls.

·        Analyze secondary sales and stock in hand on a weekly basis and plan for replenishments.

·        Responsible for Stock & Pilferage maintenance, perpetual inventory, and global stock count to control shrinkages and pilferages.

·        Responsible for conserving and protecting company assets and inventory by regular stock take of assets and merchandise inventory.

Sales & Revenue Targets:

·        Achieve volume and revenue goals at the assigned Company Store

·        Achieve personal sales goals and the goals set for the Sales Team at the Store

·        Target fixation & forecasting at SKU level.

·        Drive sales and achieve targets of the store through superior customer service, events, and promotions

·        Assisting Store Manager in planning & execution of micro-marketing activities at ground level

·        Coach each store employee to establish realistic sales goals for each month and develop an action plan. Offer them advice, support, and motivation to help them meet their sales objectives.

·        Assist store employees in the selling process whenever needed. Enhance the customer shopping experience by participating in the sales process.

·        Proactively stay connected to the Customer through various means to evolve and build a long-lasting relationship

·        Assist Store Manager in MIS Submission of daily / weekly / monthly reports to the Management.

·        Manage all other matters pertaining to store sales and perform additional tasks as required

Customer Service and Operations:

·        Ensure that Visual Merchandising is of the required quality and all fixtures are in working condition at all times.

·        Ensure a positive customer experience is delivered at the store.

·        Achieve customer satisfaction through the development of a customer service-oriented culture in the store.

·        Strengthen brand identity through focused customer engagement and superior brand experience.

·        Drive Loyalty Program at the Store to increase repeat business

·        Respond to and resolve customer complaints in a timely manner.

·        Handle customer queries and complaints efficiently and courteously

Team Management, Recruitment & Training:

·        Plan and assign goals and tasks to the outlet sales teams.

·        New staff induction and development

·        Ensure staff retention and engagement is high through motivation, coaching, and guiding.

·        Train, motivate, and guide the outlet sales teams.

·        Evaluate the performance of the sales team and provide appropriate feedback.

• ·        Conduct recruitment efforts & participate in selection decisions of new employees