Position: Customer Support Executive

About Shoppre:

Shoppre enables consumers & businesses across the globe to shop from any Indian online stores and get it delivered at their doorstep. Established in 2017, Shoppre has been able to reach 140+ countries across the globe and is growing at almost 200% year-on-year. Started by two women entrepreneurs, currently it’s a young team of 60+ on this mission to simplify cross-border e-commerce.

Recent Press Coverage: 

https://yourstory.com/herstory/2021/09/women-entrepreneurs-simplifying-cross-border-shipping-shoppre/amp

Website: 

https://www.shoppre.com/ 

Responsibilities:

1. Handling customer queries from different sources such as chats, calls, and emails.
2. Ensuring a disciplined follow-up mechanism to acquire customers 
3. Devising new plans to attract new customers or old customers to make a transaction.
4. Managing a team of representatives offering customer support.
5. Overseeing the customer service process.
6. Resolving customer complaints brought to your attention.
7. Creating policies and procedures.
8. Conducting quality assurance surveys with customers and providing feedback to the staff.
9. Maintaining a pleasant working environment for your team.

Requirements: 

1. Any Bachelor's Degree
2. Excellent interpersonal, written, and oral communication skills.
3. Computer skills.
4. Knowledge of mediation and conflict resolution techniques is preferable.
5. Freshers/1 experience can apply
6. We are looking for candidates who are located in Bangalore.
7. Preferred mostly male candidates

Location: Indian Shoppre Pvt Ltd,,#218/190, Outer Ring Road, Agara, Sector 1, H.S.R. Layout, Bengaluru - 560102, Karnataka, India

Working hours: 2 Shifts ( 8 AM - 5 PM and 2 PM to 11 PM ). Rotational week-off

Work Type: Work From Office

Interested Candidates, please share your CVs on kalpitha@shoppre.com