Company Overview

Shizen Energy India Private Limited is a leading lithium battery pack manufacturing company, specializing in high-performance and reliable energy storage solutions. We have a strong presence in the industry and a diverse customer base across various regions in India. Our commitment to innovation, sustainability, and cutting-edge solutions sets us apart from our competitors.

Job Overview

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team at Shizen Energy India. As a Customer Support Executive, you will be responsible for maintaining customer satisfaction by providing excellent service and support. This is a full-time position based in Thiruvallur, Tamil Nadu, India.

Roles & Responsibilities of Sales Support Executive

1. Customer Assistance:

○ Respond to customer inquiries on Indiamart promptly and professionally.

○ Provide information about products/services, pricing, and terms.

○ Assist customers in navigating the Indiamart platform and address any concerns.

2. Order Processing:

○ Manage and process customer orders received through Indiamart.

○ Ensure accurate entry of order details and coordinate with relevant departments.

○ Communicate order status and delivery updates to customers.

3. Product Knowledge:

○ Stay informed about the products/services offered on Indiamart.

○ Provide detailed and accurate information to customers to aid in their purchasing decisions.

4. Documentation:

○ Maintain comprehensive records of customer interactions, feedback, and resolutions.

○ Generate reports as required and share insights for continuous improvement.

5. Customer Satisfaction:

● Strive to achieve high levels of customer satisfaction.

● Monitor customer reviews and ratings on Indiamart and take necessary actions for improvement

Qualifications and Skills

• Excellent communication skills in Hindi, English, and Tamil
• Strong problem-solving and analytical skills
• Ability to remain calm and professional in stressful situations
• Good understanding of customer support principles and practices
• Familiarity with CRM software and tools
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy in handling customer information
• Ability to work independently as well as part of a team
• Previous customer support experience is a plus