Company Overview

Shital Motors Pvt Ltd, a reputed name in the Gujarat automotive industry, specializes in diverse vehicles, offering premium services since 2004. Renowned for dedication and excellence, the company has built a vast clientele of satisfied customers and a skilled workforce. Headquartered in Ahmedabad, Shital Motors employs 51-200 individuals and constantly innovates to provide state-of-the-art services across its locations. Visit our website at www.shitalmotors.com for more information.

Job Overview

We are seeking a Junior Service Advisor to join our team at Shital Motors Pvt Ltd, located in Sanand. This full-time position is perfect for individuals with 1 to 3 years of experience in the automotive industry. The Service Advisor plays a crucial role in ensuring customer satisfaction by managing inquiries and service processes efficiently.

Qualifications and Skills

• Customer Relationship Management Software: Experience in using CRM tools to manage customer interactions effectively, ensuring high satisfaction.
• Problem Solving: Strong ability to diagnose issues quickly and recommend optimal solutions to enhance customer service and resolve challenges efficiently.
• Communication Skills: Excellent verbal and written communication skills to interact with customers and team members effectively and clearly.
• Service Process Management: Ability to efficiently manage the end-to-end service process, ensuring timely delivery and customer satisfaction.
• Time Management: Proficiency in managing one's own time and the time of others to ensure efficiency and productivity in service operations.
• Automotive: In-depth understanding of automotive parts, services, and systems to provide expert advice and service recommendations.
• Automobile: Knowledge of various automobile models and specifications to provide accurate information and service advice to customers.
• Automotive Technical Knowledge (Mandatory skill): Essential understanding of technical aspects of vehicles to guide service operations accurately and effectively.

Roles and Responsibilities

• Serve as the main point of contact for customer inquiries, effectively addressing their concerns and service-related questions.
• Coordinate and streamline the vehicle service process from start to finish, ensuring a seamless experience for the customer.
• Assess vehicle issues and provide accurate service recommendations based on technical knowledge and customer input.
• Utilize CRM software to maintain and update customer records, service histories, and communication logs systematically.
• Collaborate with technicians to communicate customer needs and ensure that work is performed accurately and efficiently.
• Monitor service timelines and manage schedules to optimize time and resource allocation in the service department.
• Maintain high standards of customer service throughout the service process, ensuring customer satisfaction at all stages.
• Provide feedback and insights from customer interactions to management for continuous improvement of services and operations.