Company Overview

Shital Motors Pvt Ltd, based in Ahmedabad, is a leading automotive brand in Gujarat, dealing with a diverse range of autos and vehicles. Since 2004, we've thrived on providing exemplary services and achieving remarkable growth. Our dedication to excellence has earned us thousands of satisfied customers. As a mid-sized company with 51-200 employees, we focus on delivering state-of-the-art services for modern automotive needs. Visit our website at www.shitalmotors.com for more information.

Job Overview

We are looking for a Junior Service Advisor to join our team in Ahmedabad. This is a full-time position requiring 1 to 3 years of experience in the automotive industry. The Service Advisor will be responsible for liaising between our customers and service technicians to ensure that maintenance and repair services are performed efficiently. Candidates with a passion for automotive excellence who have outstanding customer service skills are highly encouraged to apply.

Qualifications and Skills

• Automotive knowledge is essential to advise customers accurately on vehicle maintenance needs effectively and is a mandatory skill.
• Proven ability in customer service to maintain a positive customer experience, ensuring satisfaction and repeat business.
• Exceptional problem-solving skills to address vehicle issues efficiently and suggest suitable solutions for our clients.
• Strong communication skills for clear interaction with customers in person, via phone, and through email.
• Effective time management to handle multiple tasks simultaneously without compromising on customer service quality.
• Demonstrated sales skills capable of upselling products and services that align with customer requirements and vehicle needs.
• Technical aptitude is beneficial in understanding vehicle systems and guiding technicians appropriately.
• Ability in conflict resolution, necessary to handle customer complaints and issues with professionalism and empathy.

Roles and Responsibilities

• Serve as the primary point of contact between customers and service technicians to convey customer concerns clearly and timely.
• Schedule appointments, manage the maintenance and repair process, and ensure that services are completed on time.
• Provide detailed explanations of automotive issues to customers and recommend appropriate service options to address them.
• Review repair orders with the service team and ensure all work has been completed to the highest standards before vehicle delivery.
• Sell additional services by recognizing opportunities for service upgrades or add-ons that benefit the customer and vehicle longevity.
• Maintain accurate customer records, documenting details of vehicle issues, services performed, and related customer interactions.
• Resolve customer complaints or issues by liaising effectively with all relevant teams to find timely and satisfactory resolutions.
• Continuously update personal knowledge of new automotive developments, products, and services to provide the best advice to customers.