Company Overview

Shital Motors Pvt Ltd, based in Ahmedabad, is a prominent name in Gujarat's automotive industry, dealing with a diverse range of cars and vehicles. Established in 2004, we are known for our commitment to excellence and have a strong base of satisfied customers. As a growing company with a team of 51-200 employees, we strive to deliver best-in-class services and continue to expand our reach and capabilities.

Job Overview

The Customer Care Executive at Shital Motors Pvt Ltd is a junior position based in Ahmedabad. This is a full-time role that requires candidates to have between 1 to 3 years of relevant work experience. The ideal candidate will serve as a vital point of contact for customer support and will use their skills in CRM Software and exemplary communication to ensure customer satisfaction.

Qualifications and Skills

• Proficient in CRM Software (Mandatory skill), facilitating efficient tracking and management of customer interactions and feedback.
• Strong communication skills (Mandatory skill) to effectively convey information and resolve customer inquiries.
• Experience in data entry to maintain accurate and up-to-date customer records.
• Familiarity with customer service platforms to support customer inquiries and issues effectively.
• Problem-solving abilities to identify and address customer challenges swiftly and efficiently.
• Multitasking skills to handle multiple customer interactions and administrative tasks simultaneously.
• Conflict resolution skills to manage and de-escalate challenging customer situations with professionalism.
• Solid product knowledge to provide informed advice and solutions to customer queries.

Roles and Responsibilities

• Serve as the first point of contact for customers, providing prompt and professional support.
• Employ CRM Software to manage customer interactions, ensuring every issue is addressed and resolved.
• Maintain precise and updated customer records through data entry tasks.
• Utilize customer service platforms to handle customer inquiries and ensure high satisfaction levels.
• Effectively resolve customer issues by applying sound problem-solving skills and escalating when necessary.
• Prioritize and manage multiple customer requests concurrently, ensuring timely follow-ups and resolutions.
• Mitigate conflicts by employing effective resolution strategies, preserving customer relationships.
• Develop strong product knowledge to assist customers with recommendations and solutions.