Hello Folks!

Greetings of the Day!

Inviting application for One of the Multinational BPO. The ideal candidate will have a minimum of 3 years of overall experience in the BPO industry, with at least 1 year of experience as a Team Leader. As a Team Leader - Operations, you will be responsible for managing and leading a team of BPO professionals to achieve operational targets and deliver excellent customer service.

Location -

Lucknow/ Budget - up to 4.2 lpa

Responsibilities:

• Lead, coach, and motivate a team of BPO professionals to achieve operational goals and deliver exceptional customer service.
• Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded.
• Conduct regular team meetings to communicate targets, performance feedback, and process updates.
• Provide ongoing training and development opportunities to team members to enhance their skills and knowledge.
• Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives.
• Handle escalated customer issues or complaints, ensuring timely and effective resolution. Collaborate with other teams or departments to ensure smooth operations, efficient workflow, and adherence to client requirements.

Requirements:

• Bachelor's degree.
• Minimum of 3 years of overall experience in the BPO industry.
• At least 1 year of experience as a Team Leader in a BPO setup.
• Excellent leadership skills with the ability to inspire and motivate a team.
• Strong knowledge of BPO operations, processes, and industry best practices.
• Proven track record of meeting or exceeding targets and driving performance improvement.
• Exceptional communication skills, both written and verbal.
• Strong analytical and problem-solving abilities.

If you find yourself a good fit for the profile mentioned above then connect me directly on 6389577376 (Sumbul Khan)

Regards

Sumbul Khan 6389577376

Team Lead - Recruitment

Shiningstars ITPL