Lucknow District
Full-Time
Junior: 1 to 3 years
3 - 4 (Per Year)

About the Job

Skills

Shrinkage
KRA
kpi
Attrition
team lead
bpo
csat
aht

Hello Folks!

Greetings of the Day!


Inviting application for One of the Multinational BPO. The ideal candidate will have a minimum of 3 years of overall experience in the BPO industry, with at least 1 year of experience as a Team Leader. As a Team Leader - Operations, you will be responsible for managing and leading a team of BPO professionals to achieve operational targets and deliver excellent customer service.


Location -

Lucknow/ Budget - up to 4.2 lpa


Responsibilities:

  • Lead, coach, and motivate a team of BPO professionals to achieve operational goals and deliver exceptional customer service.
  • Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded.
  • Conduct regular team meetings to communicate targets, performance feedback, and process updates.
  • Provide ongoing training and development opportunities to team members to enhance their skills and knowledge.
  • Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives.
  • Handle escalated customer issues or complaints, ensuring timely and effective resolution. Collaborate with other teams or departments to ensure smooth operations, efficient workflow, and adherence to client requirements.


Requirements:

  • Bachelor's degree.
  • Minimum of 3 years of overall experience in the BPO industry.
  • At least 1 year of experience as a Team Leader in a BPO setup.
  • Excellent leadership skills with the ability to inspire and motivate a team.
  • Strong knowledge of BPO operations, processes, and industry best practices.
  • Proven track record of meeting or exceeding targets and driving performance improvement.
  • Exceptional communication skills, both written and verbal.
  • Strong analytical and problem-solving abilities.


If you find yourself a good fit for the profile mentioned above then connect me directly on 6389577376 (Sumbul Khan)


Regards

Sumbul Khan 6389577376

Team Lead - Recruitment

Shiningstars ITPL



About the company

ShiningStars IT Private Limited is an executive search firm serving clients of multiple and diverse sector on PAN India . ShiningStars Is one of the leading Career Consulting & Recruitment company and has delivered services to top notch Client of Nation . We are expertise in BPOs / KPOs / ITEs with precisely sourcing track specific resources .

Industry

Human Resources Services

Company Size

51-200 Employees

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