Company Overview

Shell Consultancy is a dynamic IT-based services company situated in the heart of Jaipur. As part of the Technology, Information, and Internet industry, we employ a dedicated team of 11-50 professionals. Our mission is to deliver exceptional service solutions, maintaining a strong commitment to efficient customer interactions. For more details, visit our website at shellconsultancy.in.

Job Overview

We are seeking a Junior-level candidate for the position of International Voice Process. This full-time role requires a minimum of 1 year of relevant work experience. The successful candidate will demonstrate fluency in English and possess a knack for engaging customers internationally, ensuring top-notch service delivery.

Qualifications and Skills

• Fluency in English (Mandatory skill) - Essential for handling international communications and ensuring clarity in customer interactions.
• Customer service (Mandatory skill) - Ability to manage customer interactions effectively and ensure satisfaction.
• International voice (Mandatory skill) - Experience with international voice processes and understanding of cultural nuances.
• Communication skills - Strong verbal abilities to convey information effectively and listen actively.
• Problem-solving - Aptitude to identify issues quickly and devise effective solutions to customer queries.
• Multitasking - Competence in handling multiple tasks and managing time efficiently.
• Technical troubleshooting - Skill in diagnosing technical issues and providing clear guidance to resolve them.
• Sales skills - Ability to identify opportunities for upselling or cross-selling while addressing customer needs.

Roles and Responsibilities

• Manage inbound and outbound calls effectively to address international customer inquiries.
• Maintain a high level of professionalism and courtesy in all interactions.
• Engage with customers to gather information and resolve issues efficiently.
• Utilize problem-solving skills to address customer concerns promptly.
• Provide technical assistance and troubleshooting support as needed.
• Document and update customer records with relevant information.
• Collaborate with team members to ensure smooth operations and knowledge sharing.
• Strive to meet or exceed set performance metrics and quality standards.