Company Overview

Shell Consultancy is a dynamic IT-based services company headquartered in Jaipur, belonging to the Technology, Information and Internet industry. With a team of 11-50 employees, Shell Consultancy is dedicated to delivering innovative solutions and exceptional service to its clients. For more details, visit our website at shellconsultancy.in.

Job Overview

We are seeking enthusiastic and motivated Female Telecallers to join our team in Jaipur. This is a full-time position ideal for freshers with 0 to 1 year of work experience. As a telecaller, you will play a vital role in engaging with our clients and promoting our services through effective communication.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) to effectively interact with clients and convey information clearly and confidently.
• Customer service (Mandatory skill) aptitude to provide outstanding support and assistance, ensuring customer satisfaction.
• Problem-solving (Mandatory skill) abilities to identify issues and propose effective solutions in real-time interactions.
• Active listening to fully understand client needs and respond appropriately to their queries and concerns.
• Persuasion skills to effectively influence and encourage potential clients to explore our services.
• Patience in managing various customer interactions, ensuring a calm and composed approach at all times.
• Empathy to relate to clients' perspectives, demonstrating understanding and compassion in every interaction.
• Time management to efficiently handle multiple calls and tasks, maximizing productivity and customer reach.

Roles and Responsibilities

• Initiate telephonic contact with potential clients to introduce them to the company's services and products.
• Maintain a comprehensive database of contacted clients, noting key details and follow-up requirements.
• Respond promptly to customer inquiries and provide accurate information to ensure client satisfaction.
• Collaborate with team members to develop scripts and strategies for improving client engagement.
• Monitor and report on customer feedback and trends to help refine future communication approaches.
• Follow prescribed scripts and methodologies to navigate challenges and optimize call outcomes.
• Demonstrate professionalism and courteousness during all client interactions, reflecting company values.
• Continuously update knowledge about company services to provide informed responses to client questions.