Job Title: Retail Operations Management Trainee/Fashion Consultant

Reports Into: Floor Manager/Asst Store Manager/Store Manager

Date of Creation: 30th July 2016

Job Purpose:-To contribute towards the KPIs of the store and contribute towards the organization objectives

Customer Service:-

·          Provide customer service by being up-to-date with latest fashion trends while maintaining a timeless knowledge of fashion principles

·          Assist customers in creating complete ensemble

Increase Sales:-

·          Accountablefor achievement of individual sales target and daily tasks assigned.

·          Responsible for securing and growing client base through generating or pursuing leads.

·          Upselling and focus on basic KPI’s ensuring increased overall customer satisfaction and store profitability.

Floor Engagement:-

·        Replenishment (tables, racks,shelves, walls) as per the brands standards on colour blocking, size, styles etc

·        Ensure the store including back-office is maintained at all times,by taking care of all hygiene and cleanliness standards

Knowledge, Skill & Experience:-

·        Education: Preferably Graduate

·        Age: 18-26 years

·        Min Experience: Preferably 1 year of experience in fashion

Soft Skills:-

Customer Service:-Listening to the customer’s needs and understanding each individual client in order to personalize suggestions to the client’s preferences and personal style, body type, price range and the occasion for which the customer is dressing.

Accountability:-Holds self, accountable for the deliverables assigned

Compliance:-Complies with established control systems / rules / SOPs.