Helpdesk Executive
Helpdesk Executive2
Applications
2
Applications
Bhandup
Internship
Full-Time
Fresher: Less than 1 year
₹ 8K - ₹ 10K (Per Month)
Posted on Sep 22 2023
Not Accepting Applications
About the Job
Skills
Microsoft Excel
Microsoft word
Microsoft PPT
Public Relations
Customer Relationship Management (CRM)
Email
Key Responsibilities:
- Need to handle inbound & out bound calls related to incidents raised by Clients w.r.t. ATM down issues
- Coordination through calls with field teams, Client Help desk / service engineers
- Ensure timely dispatch & follow ups along with updating remarks on internal / Client ticketing system
- Drive Field Custodians & internal teams to achieve resolution targets to minimize downtime of ATMs (machines). Ensure tickets has been closed within TAT
- Ability to route escalations to the appropriate authorities
- Work in a cross functional Teams to achieve targets with a collaborative approach
Qualification / Skills:
- HSC / Graduate from any background
- Good communication skills - Speak: Hindi, English & Marathi, Write: English
- Basic computer knowledge, Typing speed of min 30 WPM
- Good Email etiquettes, Basic knowledge of MS Outlook & Excel
- Should be adaptable to work in teams
- Should be adaptable to work in shifts (7am to 8pm coverage
About the company
Servolution Systems Private Limited (commonly referred to as SSPL) is a Service & Solution providing company. We specialize in providing our customers tailored & technology enhanced services which supports their business in the best and most effective way. The core idea behind forming SERVOLUTION is to blend technology with service & leverage the expertise and experience of more than a decade whic ...Show More
Servolution Systems Private Limited (commonly referred to as SSPL) is a Service & Solution providing company. We specialize in providing our customers tailored & technology enhanced services which supports their business in the best and most effective way. The core idea behind forming SERVOLUTION is to blend technology with service & leverage the expertise and experience of more than a decade which core team possess to render best of the field & technical service / solutions to Banking and non-Banking industries. Service industry is becoming highly complex. As the blended services market continues to take shape, existing services are our prime candidates for enhancement & incremental innovation. By leveraging the existing services and creating innovation on top of them, we are poised to provide exceptional service experience to our customers. We are confident as a team and the company has been achieving its goal efficiently. ...Show Less
Industry
Security and Investigatio...
Company Size
11-50 Employees
Headquarter
Bangalore, Karnataka
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