About the company:

We are a budding home decor startup, yet a leading one in the D2C space.

Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.

Our self-watering plants with planters were an instant hit. Customers loved the idea of watering their plants just once a week. It has made plant parenting a breeze. And with their continued support, we have become known for delivering top-notch products that combine style and function seamlessly.

Our goal is to shake up the home decor industry by offering innovative solutions. We promise quick delivery of live plants, stunning design, premium quality, and easy plant care.

Join us as we pave the way for a new era in home decor!

To know more visit:

www.kyari.co

Key Responsibilities:

Customer Relationship Management:

Serve as the primary point of contact for assigned customers, addressing inquiries, concerns, and requests promptly and effectively.

Build and maintain strong, long-lasting customer relationships through proactive communication and engagement.

Conduct regular check-ins with customers to assess satisfaction levels, gather feedback, and identify opportunities for improvement.

Issue Resolution:

Proactively identify and address customer issues or challenges, working cross-functionally to find solutions and ensure timely resolution.

Escalate complex issues to the appropriate internal teams and follow up to ensure resolution and customer satisfaction.

Upselling and Cross-Selling:

Identify opportunities for upselling and cross-selling additional products to existing customers based on their needs and usage patterns.

Collaborate with sales and marketing teams to execute upsell and cross-sell strategies effectively.

Customer Retention

Monitor customer usage and engagement metrics to identify at-risk accounts and implement proactive retention strategies.

Customer Feedback and Insights:

Gather and analyze customer feedback to gain insights into customer preferences, pain points, and overall satisfaction levels.

Use customer insights to drive product improvements, service enhancements, and overall customer experience initiatives.

Qualifications:

Bachelor degree in Business Administration, Marketing, or related field is preferred. Under graduate may also apply.

Proven experience in a customer-facing role, preferably in a D2C company/ client

Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.

Excellent problem-solving abilities and a proactive approach to issue resolution.

Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Familiarity with CRM software and customer success tools is a plus.