About the company

Give wings to your career with the fastest-growing D2C brand based in Indore. Select is an umbrella of brands serving a wide range of unconventional markets, everything with the ultimate goal to create hassle-free, delightful shopping experiences for customers.

To know more visit: www.selectbrands.in

We are looking for a seasoned, passionate, and process-oriented Customer Care Executive.

Responsibilities

• Catering to customer’s phone calls, and resolving their concerns
• Curating streamlined email and social media communication mediums for offers, updates, and much more
• Dealing with customer issues and churning out an easy-to-follow solution
• Managing orders, payment, and delivery of customer orders
• Handling customer concerns and complaints in a timely manner
• Informing customers of upcoming promotions or deals
• Establishing a positive rapport with all clients and customers
• Maintaining reports & sharing information with the manager
• Interacting with customers to ensure they have a desirable and shareable experience
• Conducting customer satisfaction surveys to understand areas of improvement, and satisfaction
• Catering to customer’s phone calls and resolving their concerns

Desired Skill Set

• Should have an experience in a D2C company.
• Bachelor’s degree in business administration or relevant field.
• 1-3 years of proven experience as a customer support executive or similar position.
• Should have experience in dealing with customer queries.
• Proficiency in MS office.
• Outstanding written and verbal communication skills.