Roles/Responsibilities:

• Prepare Skills Assessments, Sponsorship, Nomination and Visa applications;
• Carry out legal research using available sources when required
• General clerical duties, such as collecting, scanning and electronic filing of documents
• Ensuring client spreadsheets and information/records are kept up-to-date and accurate by maintaining client folder as per compliance standards
• Meet and greet clients, as required.
• Liaise with clients over the phone, email and in-person, assist with their enquiries and provide updates on their applications
• Screen phone calls, book enquiries and appointments for existing and new clients
• Liaise with external organisations/stakeholders as and when required
• Draft and manage emails
• Assist the Registered Migration Agent with follow-ups of action items
• Marketing support – tag clients, maintain client lists, bulk mailouts.
• Effectively coordinate and manage the day to day work
• Acknowledge internal communication in a timely manner
• High calibre work ethic and customer service to be upheld at all times while performing the above tasks
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