Customer Support International Voice BPO
Customer Support International Voice BPO34
Applications
34
Applications
Chennai
Full-Time
Fresher (0 to 1 years)
₹ 2L - ₹ 4L (Per Year)
Posted on Jul 05 2022
About the Job
Skills
Roles and Responsibilities :
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives.
Requirements and Skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
About the company
Scorelabs, Inc is the fastest growing Human Resource Service company in India headquartered at Ongole , Andhra Pradesh with specialized in Recruitment Process Outsourcing, Executive Search, Permanent Placement, Contract staffing, Resume Writing, Resume Screening.
Scorelabs, Inc is known for offering best HR Services for both IT and Non-IT industries in all over the world. We are supporting a con ...Show More
Scorelabs, Inc is the fastest growing Human Resource Service company in India headquartered at Ongole , Andhra Pradesh with specialized in Recruitment Process Outsourcing, Executive Search, Permanent Placement, Contract staffing, Resume Writing, Resume Screening.
Scorelabs, Inc is known for offering best HR Services for both IT and Non-IT industries in all over the world. We are supporting a considerable number of organizations including Startups, Small, Mid, Leading MNCs and Large firms. We have gained a huge network of quality candidateâs database which is generated through Job Portals, networking, referrals and advertising.
We process only those candidates to our clients who are professionally and personally compatible with the company. We maintain the highest professional standards. We maintain complete confidentiality in our relationship with the client and the candidate.
Scorelabs, Inc is the best in recruiting and retaining the right talent that is critical to the stability and success of any organization. We have the experience, expertise, and depth of knowledge to find the best talent. Our team comes with varied domain & industry expertise and is focused on hiring the right people for the organizations.
We have been supporting several industries across multiple domain and locations.
Please visit our services, Industry, Employers, Career sections for more details. ...Show Less
Industry
Human Resources Services
Company Size
11-50 Employees
Headquarter
Chennai
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