Role :- Business Analyst (Banking Domain with ATM Process Expertise)

EXP :- 3 - 5 years

Location :- Thane (WFO)

# *Job Summary:*  

We are seeking a highly skilled Business Analyst with expertise in the banking domain, particularly in ATM processes. The ideal candidate will have a strong background in analyzing, defining, and optimizing banking workflows, with a focus on enhancing ATM operations, compliance, and customer experience. The candidate will play a key role in gathering requirements, working with stakeholders, and delivering effective solutions that align with organizational goals.

---

### *Key Responsibilities:*  

1. *Requirement Gathering & Analysis:*  

  - Collaborate with business stakeholders to elicit, document, and analyze functional and non-functional requirements related to ATM processes.  

  - Conduct detailed analysis of existing ATM systems, processes, and workflows.  

2. *Process Improvement:*  

  - Identify opportunities to optimize ATM operations, including cash management, transaction processes, security, and uptime.  

  - Propose enhancements to improve customer experience and streamline processes.  

3. *Documentation & Communication:*  

  - Prepare detailed business requirement documents (BRDs), functional specifications, and process flow diagrams.  

  - Communicate requirements effectively to technical and non-technical stakeholders.  

4. *Project Coordination:*  

  - Collaborate with IT teams to ensure accurate implementation of business requirements.  

  - Work closely with QA teams to validate and test solutions.  

5. *Stakeholder Management:*  

  - Act as a bridge between business units, IT, and third-party vendors involved in ATM systems.  

  - Facilitate discussions and provide clear recommendations for decision-making.  

6. *Regulatory Compliance:*  

  - Ensure all ATM processes comply with industry standards, security protocols, and banking regulations.  

  - Keep updated with trends and regulations affecting ATM operations.  

---

### *Skills and Competencies:*  

- Strong understanding of the *banking domain* and end-to-end *ATM processes* (cash management, reconciliation, transaction monitoring, etc.).  

- Proficiency in business analysis tools such as *JIRA, **MS Visio*, or similar.  

- Knowledge of *ATM software, hardware integration*, and connectivity protocols.  

- Familiarity with regulatory and compliance requirements for banking and ATM operations.  

- Strong analytical, problem-solving, and decision-making skills.  

- Excellent verbal and written communication skills with an ability to present findings clearly to stakeholders.  

- Experience in *project management methodologies* (Agile, Waterfall).  

---

### *Qualifications:*  

- Bachelor's degree in Business Administration, Computer Science, Finance, or a related field.  

- Minimum 3- 5 of experience* as a Business Analyst in the banking domain.  

- Hands-on experience with ATM systems or processes is mandatory.  

- Certifications such as *CBAP, **PMP*, or domain-specific certifications are a plus.  

---

### *Preferred Experience:*  

- Knowledge of card management systems, EMV standards, and digital payment technologies.  

- Familiarity with fraud detection, ATM security measures, and PCI DSS compliance